VitamixReviews of vitamix.com

I bought a Vitamix acent 2500 a month ago and it has already broken down and there is no phone number to call. We are so disappointed. We thought we bought the best product. The Ninja we have at home is much cheaper than before and it still works.

I purchased the stainless steel container from the Vitamix store on Amazon and I received it yesterday evening. While the stainless steel gauge seems appropriate, I am sorely disappointed with the make and finish of this product. The container rim metal edges, especially near the spout, are somewhat rough. The container handle is hollow and welded to the body, and the weld seam is gaping (not flush and sealed) at the edges in several areas. This will ultimately lead to be a hygiene issue with accumulation of water and moisture and food particles inside the hollow handle. The stainless steel could also rust with due to the moisture inside the handle. The grey plastic protection panel between the spout handle and the container is thoughtful, to prevent scalding, but the panel is also raised at one end with is another cause for water and food accumulation. I expressed these concerns on the phone with a rep today (lmendez) and I was told that this is normal and this is the quality they deliver with this item. If I were to request an exchange, there is no guarantee that the next unit will not have the same issues I have found, this is the quality one should expect and it is normal. Full marks for her honesty I say… I was also told that the container has a 3 year warranty, but that this warranty does not cover cosmetic defects. So I figure, the above issues will most definitely not be covered under the 3 year warranty. I also agree with the other users that the measurements on the inside of the stainless steel container are printed ad not etched and the included tamper is very poorly made. IMHO, this is not the quality and response I expect from Vitamix - at this price point and the brand reputation they carry. Its is indeed hard to believe this product was is approved for sale with such glaring issue. I am not even bothering to use this and verify the good and bad experiences I have read in the other reviews… it's just a waste of time and money with this sub-standard product. This item is 100% being returned and not replaced or reordered. Please manufacture another one where the handle is safe were no food can build up inside nor moisture cumulate inside.

Always wanted one of these machines finally nearly 10 yrs ago my children purchased one for my birthday . To say i was exceited was a underestatment .The machine in question is the VITAMIX Professional Series 300.( I think my childern paid £500 from Selfridges.) It is today as brand new well cared for untill a week ago i was using it and it decided to cut out ok left it 45 mins again it cut out tried running it with just water same effect when it eventuatlly worked it bounced over the worktop .I then contacted vitamix uk gave them all the info and was told a couple days from USA to confirm warranty 10 days later i contacted them only to be told it was a 7yr warranty when my children were told it was a 10yr warranty from Selfridges. The model is Advertised as a 10yr warranty only to be told not so .Whose moving goal posts here I will never recommend any VITAMIX product again Extremly exspensive unreliable company with no backing .People STAY AWAY

Blender was ok, this review is more for the website and customer service. Had a Vitamix from Costco and it works fine, figured I’d get a 5200 for my friend’s birthday this year since they’re having this 200 off some models promotion. Placed an order, submitted payment, boom, gave me an error message and nothing showed up. So I made an account and placed another order just to make sure I can track it this time. Guess what, it just sat there for two whole weeks in “status unavailable”. Checked with customer service, and was told “unable to locate an order using the information provided below”, and suggested that I “place a new order”, well, the order number was right there, on your own website, and the promotion was over now. Now I’m starting to think that it was a scam tactic of some sort to make all the orders during the promotion period fall through.

If I could give this company zero stars I would. My machine is 1 month over the 10yr warranty, I use it once a day for simple juice - nothing crazy. It now only goes maximum speed and none of the dials make any difference. I have begged and pleaded with Vitamix for any assistance and they flat out refuse to offer any help. I can't find anyone remotely near my area that will fix a Vitamix. So my option is to throw my $1000 machine in the bin. I have spend hours and hours online trying to find fixes myself. Up wood of $80 on parts and nothing has worked. As a nutritionist that had once recommended this product I will never ever buy one or recommend them ever again. Take this tip - buy a cheap blender under $100 even if it lasts you 3 years it's still cheaper to replace it with a new one than pay $1000 for this junk that lasts 10yrs and have to throw it in the bin because the company want nothing to do with you.

My understanding was that Vitamix was the grand-daddy of blenders and I was excited to find a rather affordable model, Vitamix E310 Explorian, in the $300 range. I purchased 2 years ago and after many instances of poor performance, I finally took a video and contacted the company. The Customer Service response was immediate and thorough. I received a follow up email with many questions and replied. Planning on having this machine for the long run, I’ve always treated it gently – start from the lowest speed and increase very gradually. I’ve put in nothing a Vitamix should not be able to handle. As a vegan, generally soft roasted vegetables, or oats and water for oat milk. It’s not had a lot of use. Still, the machine will stop blending, it vibrates across the counter, and will rarely function without continually using the tamper. In the end, Vitamix suggested there’s nothing wrong with the motor, and told me to do all of the things I’ve done since day one. The end. Quite disappointing from a brand that I expected to trust. I will say the Customer Service and response time with email communications was outstanding.

In the summer of 2019, I paid $350 u$d for a VM0200 (mexican model I think) in Costco Mexico. The comparable model is the E320. It has been used about 250 times per year making fresh fruit smoothies, creaming coffee with almond flour, and preparing thick hummus. It has been nosily, and powerfully mixing for six years now. BUT, within two years, I discovered the 64 oz. polycarbonate jar was wearing away where the blades throw things against the sides. I hope eating polycarbonate is not a health concern. AND the other thing I despise, is that after two years, the black ‘silicon’ handle on the jug began decomposing, or otherwise developed a sticky surface that cannot be washed off. I have to wash my hands after picking up the jar by the handle.

On the 25 December 2024 I left a negative review on Vitamix UK and never had any response obviously because they are too guilty after the false information I was given by email to my compatible product question email I asked Vitamix UK. So I am now complaining to you for manufacturing an accessory which is not compatible to every A3500i blender when Vitamix UK said it was compatible with my A3500i blender. The 12-cup food processor attachment which I got for Christmas which I was over the moon when I opened it and wanted one for years. I then find out that it doesn’t work with my A3500i at all. The A3500i has been getting sold on Amazon UK for years when it will not work on A3500i blenders in UK. There are loads of negative reviews on Amazon UK saying it doesn’t work on A3500i blenders in UK. So you are another dodgy company giving false information which I have got the evidence. I now wouldn’t recommend your products to anybody all because of the false information and incompatible accessories that are not compatible with every A3500i in the world. This A3500i that cost £250 is now worthless because it is not compatible at all. Vitamix should be so ashamed of themselves for telling you lies. 😡😡😡😡😡😡😡😡😡😡😡😡