VitamixReviews of vitamix.com

In the summer of 2019, I paid $350 u$d for a VM0200 (mexican model I think) in Costco Mexico. The comparable model is the E320. It has been used about 250 times per year making fresh fruit smoothies, creaming coffee with almond flour, and preparing thick hummus. It has been nosily, and powerfully mixing for six years now. BUT, within two years, I discovered the 64 oz. polycarbonate jar was wearing away where the blades throw things against the sides. I hope eating polycarbonate is not a health concern. AND the other thing I despise, is that after two years, the black ‘silicon’ handle on the jug began decomposing, or otherwise developed a sticky surface that cannot be washed off. I have to wash my hands after picking up the jar by the handle.

I need a blender blade and called the company. They said they cant sell that but i could buy a new pitcher for $175!! I mentioned ive purchased 3 blenders, a couple of extra pitchers, 2 cups and the blending device, and extra parts over the last 15 yrs from them and could they please give me a customer discount? Best she would do was 10% off and no shipping. Not good. I wrote the company thinking maybe they would understand and appreciate a loyal customer. But no word. So i ordered the blade online from a different company for $35. Bye Vitamix.