VitamixReviews of vitamix.com

Horrible company. Completely useless customer service. Waited for bogus “sale day”….like 3 items were on sale. Tried to place an order five times….got error messages every time. Used two different credit cards. The credit card companies did their job authorizing but, Vitamix cancelled every order. Then I had to wait 3 days for the $800 preauthorization hold to be removed. AVOID THIS BUSINESS.

This is the best blender in the world. I’ve not been able to live without it in the past 25 years.

I just had to replace the jug of my classic Vitamic blender. The new jug cost Euro200. This is incredibly expensive but I had no choice and was expecting the thick plastic jug with the rubberised lid that I am used to from Vitamix. What I received is a very inferior quality jug with a hard plastic lid. It appears that Vitamix is now using inferior plastics but charging premium prices. I have sent 2 queries to vitamic international with no response. This is no longer a high quality product but they are still charging premium prices. Such a pity as the brand was incredible.

My first blender is made by Breville. I normally like their stuff, but after a year later, the motor in the blender from Breville is broken. Then I did some research, and I decide to buy a Vitamix even the price is double, but they offer 7-10 year warranty. I have to say it's the best blender I have ever had. Now 10 years later, my Vitamix blender still works like the day I bought it. One time I put something too hard for the blender and broke the container. I called Vitamix, they sent me a replacement container right away. They have the best products and best service on the market. I know it's more expensive, but you only need to buy one.

When my Vitamix suddenly stopped working and it was about a year out of warranty during a global pandemic I had been through the ringer with companies like Citibank and Ticketing companies lie Axis and Goldenvoice who don’t seem to understand that people will remember how they were treated during this time and we won’t support those who took advantage. Well Vitamix, without hesitation helped me locate the issue (my 12 year old taking the blending pitcher off the motor one too many times before the cycle had stopped) and sent me a replacement part, free of charge. This was not something they had to do. Many businesses are not even answering their phones but Vitamix is a family company and treats their customers like family. I respect and admire they way they treated me and every American business should take a lesson. We are in this together and those that know this will persevere. Thank you Vitamix.

This is the best blender company, but the price is quite expensive. You can buy other analogues of this company, it will cost 2 times cheaper. However, if you have money, then it is better to buy a blender of this company!

Purchased a unit almost 10 years ago and had an issue with one of the containers. I contacted them on the phone and reached someone right away. They sent me a replacement container after looking up the serial number. The product was not cheap to purchase. It was used every day since I purchased it. So price considered, in the end I got my money's worth and this will likely last me for the rest of my life. I usually only got a year out of the typical retail store products.

Das Gerät mag ja ganz ok sein, aber es scheint bei dieser Firma keinerlei Kundenservice zu geben. Seit 10 Tagen versuche ich über die auf der Seite angegebene Support e-mail: Nutzung in Privathaushalten service(at)vitamix.com eine Information zu bekommen ob mein Mixbecher der einen Metalldraht aus dem Antrieb ragen hat repariert werden kann. Deshalb habe ich ein Bild hingeschickt und um Info gebeten. Auf keine meiner 4 e-mails habe ich bisher IRGENDEINE Reaktion erhalten. Vielleicht sollte man besser ein gleichwertiges Gerät einer anderen Firma MIT Support für Privatkunden wählen. Ich bin jedenfalls mit der "Service"leistung sehr unzufrieden. Update 08.01.20 bisher immer noch keine Reaktion auf meine mails :-(