VitamixReviews of vitamix.com

This is a great machine and I was so excited when receiving it for Christmas last year, brand new. However I was seriously disappointed when upon my first use with it it threw up a code for overheating when there were plenty of liquids. I did trouble shooting with customer service and instead a replacing a faulty machine, they repaired it so I now have a refurbished machine for the same price as brand new. It worked once since it has been repaired but now it throwing up a new code and will not even allow me to use it. I explained the situation to customer service and the best they can do is repair it again. I am seriously disappointed and this has been very inconvenient for me as it takes 2 weeks to get it repaired. I dont trust that it won’t just break down again a third time due to a faulty circuit. ***BEWARE****

Vitamix is by far the worst blender you can invest in. DON'T waste your money! My has given me a problem since the second week I purchased it. The second week it started to smell burnt like it's going to catch on fire! I'm thinking because I had Warranty it would be OK ..I called customer service and the worst part they had me ship it to them to get checked and fixed instead of replacing my machine. They sent it back to me and said it's been fixed and I will no longer experience that problem. Four days later, I'm experiencing the same burnt smell. It was so hazardous I was afraid to even turn on my machine. I have small children so I was afraid that it was gonna just blow up. I called customer service again and let them know the problem. They offered again for me to send it to them to get checked and fixed.. I had no choice but to send it in again. They sent it right back to me and told me they have fixed the problem again and even changed my canister. Still a week later I had the burnt smell. This was exhausting. My family members have a ninja and never had a problem with it. I'm sorry, but I do not recommend Vitamix to anybody. They say they have a warranty for seven years but will not replace your blender. They keep giving you the role around to send it back to them to get fixed. No one has time to keep sending it back. I will never purchase a Vitamix as a gift for anybody or recommend it to any family or friends. Especially due to their bad customer service. My Next reminder will be the Breville Super Q™ Blender. They have really good reviews on that blender.

My main blender container finally got a crack after 30 years of use. Ordered a new one online and received it promptly. Love this company and product.

Excellent Customer Service but I though that the blending power would have been higher. I had the blender for a few months when my stand mixer vibrated and fell off the counter taking the Vitamix with it. I called customer service to arrange the repair and they said that they will fix it for free as a one time courtesy, EVEN THOUGH IT WAS MY FAULT IT BROKE. I was blown away and really appreciative of that. I just had a poor experience with a company whose product failed and I wrote a poor review. But it occurred to me that we should write both the good and bad reviews so I hopped on to write this past experience.

I purchased my Vitamix Blender from Costco Avon , Ohio . I had seen the demonstration @ Costco and was very impressed . I know most of the Smoothie & ice cream store use them . My friends here have it & highly recommended it for our Indian grinding , etc iHad it for the last couple of years , Very easy to use & clean up easy it . It is as noisy as my previous bleed . So far very impressed. It comes with a lifetime warranty . The headquarters of Vitamix is in Olmsted Falls ,,which is an added bonus in case of repairs etc .

Excellent experience. I purchased a vitamix hat wasn’t really for me. I returned it in the same box, nearly package and quickly received a refund. The customer service is on point with this company. I suggest calling instead of emailing.

Loyal Vitamix user for over a decade. Had motor issues with my most recent one, and arranged for a repair. Shipped it to them on my dime, and saw that it was successfully delivered from the tracking info. Never heard back so I followed up many months later and they claim they never received it and cancelled the repair order (but didn't bother to notify me??). And because they didn't notify me in time, my hands are now tied to resolve things with the shipping company instead. So now I'm out a blender and the shipping costs, and Vitamix customer service refuses to do anything to help me. Part of the selling point for Vitamix products is the durability and repairability - if this is how they handle repairs, I'm moving on.

Customer service: Anne. 7/1/2025. She was COUGHING COUGHING. Having trouble talking. Then I explained since Vitamix had completely mangled my address in sending out a container I ordered, causing a FedEx exception, called me, and I gave them the correct address, and I just got it, but I suspected the tamper (sent separately) was never fixed. When Vitamix called they were focused only on Fedex. She asked me for my address 3x. THREE TIMES. Then she said "PO Box" and I said, NO, I never said PO Box. NEVER! It's not a PO Box. It's my UPS store. She said but will USPS deliver to a PO Box? ONCE AGAIN IT IS NOT A PO BOX. I GET MAIL THERE EVERY DAY. OF COURSE THEY WILL DELIVER. Yes I was super annoyed. She said she will disconnect me if I raise my voice. Vitamix makes fabulous products but their customer support? It's obviously outsourced and something is wrong.