VitamixReviews of vitamix.com

I have been using Vitamix for many years now, and have always been satisfied with their customer service. My 2L blender bowl broke from wear and tear, as I use it everyday, many times a day. I had put sharp frozen fruit inside, and a piece of fruit had made a hole in the bowl. As it was a present, I didn't have the receipt with me, so I sent an email to the international customer support service, and the response was immediate. They gave me the contact details of the french supplier, and with the warranty, a whole new bowl was sent over to me, free of charge. Thank you Vitamix for your excellent customer service.

Thank you for the trustworthy products.

I am so DISAPPOINTED in Vitamin. I have owned multiple machines and have always been satisfied and happy with the customer service UNTIL NOW. I placed 2 orders on April 13, 2023. I got one in less than a week. The second one kept getting delayed. Finally yesterday (2 weeks later) I got a notification that it had been delivered. I looked and it was not anywhere tube found. I checked the tracking and it showed delivered in a DIFFERENT city. I called and notified them of the issue. I asked that a replacement machine be shipped out or a credit be issued. I was told they had to contact UPS first and within less than 24 hours I would get an update with an email. 24 hours came and went. I called back and they informed me that UPS did deliver it to the wrong address and that they had inactive claim. I again asked that they send me a replacement or issue a credit. They said that they cannot do they until AFTER the investigation with UPS that would take at least 8-10 days. I stated that this was not my error and that I should not be punished. That UPS would settle with them not with me. The gentleman just said no can not do. I asked to talk to a manger and they came on and advised me I could just do a chargeback with my credit card company or wait. I again stated that the claim was between UPS and them not me and I should either be shipped the product or issued a credit. The manager just parroted the previous statement and said just dispute with your credit card. This is not acceptable and I expect more from a company that touts it’s self as having good customer service

The Worst Experience The problem that cannot be solved, my machine is under warranty but there will be an additional charge!

This is a review about Vitamix.com, the online shopping website and Vitamix customer service. I purchased a Christmas gift for my daughter from Vitamix.com in mid-Nov. 2022. They sent out the shipping notice. However, it never arrived. I ordered a second one so my daughter would not miss a gift. It arrived after Christmas. The first order was reported as "returned to sender" on the UPS tracking website. A Vitamix CS rep said I had to wait until Vitamix resolved its "investigation" with UPS before they could issue a refund. The rep suggested I dispute the charge and then left the company on leave supposedly handing off my case to another rep. It turns out that I did not have to wait. The second rep was very helpful. But it took 4 months and countless hassles and lost hours to get back my $178.43 refund. Needless to say, if you want a Vitamix product, do not shop on their website!!!!!

I have bought the top model Vitamix Ascent 3500 in Europe. Later I have found out that much of the accessories to Vitamix are not available in Europe, cause to some regulations. So with the top model there is so much stuff you can’t do, unless you live in America. Products from America is not compatible with the blender from Europe, so you can't order your accessories from US, and use in in Europe on your blender. This information is not very easy to find on their website, I dont even know if its there. When reaching out to European sellers, they just say that you must contact Vitamix in the US. I have, and they confirm that many accessories like the Food Processor will not be possible to use on a European blender from Vitamix. So if you are considering a Vitamix in Europe, please think twice if you would like to use some accessories ..

I just spoke to a Vitamix representative Naveth, Very sweet woman, she put her supervisor Vicki on the phone and I will NOT be recommending anyone else to Vitamix....Here is why. We love the product (cost 500) But about 3 years in the container ceased up, we called and the product has a 7 year warranty so without cost they sent another, Now about 9 months out of warranty the second container has ceased, now they say the friends and family discount will cost you $127.00 So I asked Vicki why they don't fix the apparent flaw in the product and she says there is no flaw. I hope they play the recording of our conversation because to only share one sided reviews is misleading on a product. We all know that the container being plastic costs next to nothing but GREED just lost them future customers. My name is Mike Moran and I am a bodybuilder and have referred hundreds of people to this product but NO MORE.......

I have owned my Vitamix for a few years and will never go back to a cheaper blender. I found customer service to be very helpful. I contacted them via phone and had a great experience. I probably should be more careful but I'm so used to it getting the job done that I'm not! I'm a satisfied customer. My poor family and friends have to listen to me gush about my love of my blender. Is that weird?