VitamixReviews of vitamix.com

I bought a vitamix with a 10 year warranty on the box and they are not honoring thir warranty. They offered me 25 dollars towards a purchase of a new cup or a 64 oz cup which I already have and dont need another one. They dont honor their warranty and their business practices went down the drain. I will never buy from them again.

Overrated blenders The Vitamic blender costed 10x more than the very good blender i had for many years. I finally bought the Vitamix because it supposed to be a very good and powerful blender. But all the time it has difficulties to make certain blender recipes. The blender just stops. I contacted the seller and they replied i have to use more liquid. Which i do but than the recipes fail because too much liquid. Also my previous blender has a glass jar. The Vitamix has a plastic one scratch proof jarr. After a few months the first scratches appeared. Frozen food must have caused this. I cant think of anything else. I regret having bought a Vitamix blender and i will never buy another one

I purchased a Vitamix blender approximately two years ago and it recently broke. I contacted Vitamix about sending me a part to fix it, but they refused. Instead, they wanted me to package the base unit and mail it to them for a repair that I did myself in 30 seconds. I use the blender almost every day and couldn't justify mailing it to Vitamix and then waiting for it to be returned. Instead, I decided to buy the OEM part from another supplier. I even called Vitamix so they could help me understand why they couldn't send me a replacement part and was told they would not do that while the warranty was still in effect. But after the warranty expired they would be glad to charge me for the part and send it to me to fix the blender. Incidentally, to repair the blender, I did NOT need to dismantle anything. I put the new part on the top of the base unit and tightened it with an allen wrench. Thirty seconds is all it took. That does NOT justify

I bought the pro 750....what I thought was a high end stainless steel machine. It wasn't stainless steel. It was a defective laminate of some sort that rusts. Vitamix refused to take responsibility for it so now I have a $500 piece of rusty garbage on my counter.....

Horrible piece of garbage, container got cloudy in about 2 month. Customer service is totally useless, they would give you more reasons not to use it or what not to use inside a container. Had competitor brand for years, never had a same issue with container. and I paid a fraction of a price that I paid for Vitamix.

Bought a vitamix 16 years ago from QVC, never had a problem with it. Decided to buy a second one for our RV recently directly from Vitamix. It’s maybe 6 months old, died on us, had to send it in for repair, it came back sounding horrible and we smell burning rubber when we use it, and Vitamix will do nothing about it. I am writing this to tell people to buy their Vitamix from Costco or a store that will replace it while under warranty. Will never buy directly from Vitamix again. Our old Vitamix is heavy, this new one is very light, like many products these days, it’s just not made to last.

Despite being a Vitamix user and never complaining about the product, I attempted to purchase a Vitamix Ascent series as a gift for a family member and was totally unable to do so. Each time, no matter that the delivery address on my account is Canadian, the Vitamix website passed on my Australian address to PayPal as I tried to pay (I tried 5 times and ended up with 5 pending charges because I had to cancel each time). I submitted a request to Customer Service via their website asking for help and no one has bothered to contact me. I would have thought that the company would take the time to make a sale - I'm leaving Canada soon and I don't see how I can accomplish my goal of gifting a Vitamix blender to a family member who could make great use of it.

Vitamix blenders are horrific. I have had 2 now and they both burn out so quickly. Garbage, in my opinion. I follow the guidelines they suggest for the best blending (liquids on bottom, then softer foods, then frozen items on top, etc...) and they still burn out. Smells like burning rubber. No more. Fool me twice, shame on me. Highly DO NOT recommend. I am so angry because they are so expensive.