VitamixReviews of vitamix.com

I need a blender blade and called the company. They said they cant sell that but i could buy a new pitcher for $175!! I mentioned ive purchased 3 blenders, a couple of extra pitchers, 2 cups and the blending device, and extra parts over the last 15 yrs from them and could they please give me a customer discount? Best she would do was 10% off and no shipping. Not good. I wrote the company thinking maybe they would understand and appreciate a loyal customer. But no word. So i ordered the blade online from a different company for $35. Bye Vitamix.

Very disappointed! Over 20 years with this company, I recently replaced my whole unit and I have notice the quantity of the container is made very poorly. I spend a lot of money on this blender and they can not repair it. Will be my last one!

Stainless steel 48oz blender top. Razor sharp edges slicing fingers open and had to seek medical help. Very dangerous products being shipped by a company not interested in your well being and quite unsafe. Want to let everyone on every website know.

Bought my vitamix from costco back in 2010. It is a tank and works just like when it was new. They give you a binder of recipes which is pretty useless, but I just use ones I find on the internet. Makes smoothies way faster than my friend’s machines. You don’t realize how strong it is until you go on vacation and have to use a different blender!

They refused to replace my broken container and offered in a coupon, despite other people I know getting them replaced for free, EVEN OUTSIDE OF WARRANTY!

The motor went broke after 2,5 years, it is still on warranty but I am not able to get it. Miss Maria Teresa from the EU side of product assistance told me the assistance would contact me but nothing until now. The blender is good but for ice and butter it does not last long, I only did a couple of ice creams and it went broken shortly after...

Ordered the whole enchilada.... New Vitamix with the food processor... Dry pitcher....so excited!!!! Only the pitcher showed up.... Hmmm. Contacted customer service who stated my 2 orders were delivered. Well I only got one part. After further investigation..by ME.... my order was returned to their Ohio facility... ???? Why... Who knows but I did not I initiate a return of any kind. The emails said they were sorry for any inconveniences. Ok... So do something about it... Nope... Nothing. I could call Vitamix and order what I had originally purchased, and I could send my pitcher back. Seriously you obviously don't want my business. Not impressed. Well...here is an update: Finally spoke with someone who could help me. I was able to repurchase at the stae fair price, received everything... and sent back the dry pitcher that I was holding hostage. The Vitamix is amazing.

I bought the top of the line beautiful digital Vitamix accent model. I am an avid smoothie girl now using many ingredients to make many smoothies at a time so I can have for several days. I give smoothies to neighbors and friends. One thing first just a mention to engineering that I love my blender only wish on this model there were not the rubber seal which requires me to clean it each time. I feel it’s a design flaw worth paying attention to going forward. The other models do not have this. I treat my blender like gold. I really take care of it. Other then the rubber seal my blender was working great for a while then recently I had to send it back due to issues with over heating. I must say Vitamix customer service ROCKS!!! Cheers to all the nice people that I have had the pleasure of speaking with since my purchase you are all fabulous!! Thank you from the bottom of my heart. I brought my Vitamix blender to the UPS store where they packaged it up very well and Vitamix sent me a return label. It cost me 12 dollars for the packaging, but I wanted it well protected. Luckily, I had a back up blender, yet in a time frame of approx two weeks Vitamix returned my blender with a new motor, drive socket and jug and they r sending me a lid too because I asked if they could that my old lid was a bit warped to fit well on my new jug. I was so impressed. I have called on different occasions and I must say everyone I speak with is incredible at the Vitamix family. I am very pleased. I am really very happy with Vitamix and how they kept me aware of the status of my blender from receiving to telling me it’s coming home as well and sending me a survey during this process. I want to thank Don who worked on my machine for everything he did. I know he worked hard, and I want to tell Vitamix how grateful I am for everything always being so helpful and nice. Folks, if u want A plus service you should buy a Vitamix. It’s like buying a Rolls Royce of blenders. I kid u not !! I splurged and bought this for myself yep. Vitamix stands by their products. Thank you Vitamix very much. I really appreciate and tell everyone about your service and products. I sent a Vitamix to my best friend for her birthday. She loves it! Thank u very much. I am so happy. I greatly appreciate everyone and all the fabulous tips. You are truly a wonderful company. The recipe book wow absolutely stunning!!! Eileen Golestani