Vitaly DesignReviews of vitalydesign.com

Response from Vitaly DesignFeb 17, 2026

Thank you so much for this amazing shout-out! We’re thrilled to hear that Archie and Kris were able to support you every step of the way and get everything sorted quickly. We know how frustrating delivery issues can be, so it means a lot to hear that they helped turn the experience into a positive one. We’ll be sure to pass your kind words along to them - they’ll really appreciate it. And we’re so glad to hear you finally received your piece and are loving it! Thank you for your support and for being part of Vitaly.

Response from Vitaly DesignFeb 17, 2026

Thank you for sharing your experience with us. We’re sorry to hear there was an issue with the piece initially, but we’re very glad our team was able to resolve it quickly and leave you feeling confident in your purchase. Providing prompt, professional support is extremely important to us, and it means a lot to know that came through. We truly appreciate your trust and your kind words, and we hope you continue to enjoy your piece from Vitaly.

Response from Vitaly DesignJan 15, 2026

Hi Kiley, we're sorry to hear that you are disappointed by the outcome of your warranty claim with us. Unfortunately, your warranty claim was denied because your items were damaged through general wear and tear from daily use, such as the scratches and discolouration you mentioned. As this type of damage is caused by the customer and not by the manufacturer, this does not qualify under our warranty policy. Our warranty policy covers manufacturing defects to the hardware and materials that are not incurred through daily wear. This can include things likeclasps, hinges or strands breaking, stones falling out or item components detaching. Our warranty policy covers a wide range of eligible criteria. Unfortunately, your claim did not meet this criteria after being carefully reviewed by an agent for consideration. We understand that this is disappointing for you. We appreciate your feedback and hope that we can assist you in the future.

Response from Vitaly DesignFeb 17, 2026

Thank you so much for your continued support, it truly means the world to us. Hearing that you’ve been with Vitaly since 2016 and that your pieces have held up so well over the years is special. We put a lot of care into both our quality and our customer experience, so it’s wonderful to know that’s been reflected in your time with us. We really appreciate your recommendation, and we look forward to being part of your collection for many more years to come.

Response from Vitaly DesignFeb 17, 2026

Thank you so much for taking the time to share such a thoughtful review. We’re sorry to hear about the issue you experienced with the Fragment ring, but we’re very glad Miguel was able to follow up and work with you toward a solution. Making sure our customers feel supported, even when things get busy is something we care deeply about, so it’s wonderful to hear that his diligence made a positive impression. We’re also thrilled to know you’re enjoying your other pieces and that you’re planning to reorder the Fragment ring. It truly is a special design. Thank you again for your support.

Response from Vitaly DesignJan 7, 2026

Thank you for sharing your feedback. To clarify the situation: this shipment was not confirmed as lost by FedEx. While a trace was initiated, FedEx did not issue a final loss confirmation or settlement to us as the shipper. Without an official carrier confirmation of loss, we are unable to process a replacement or refund, as the package remains unverified as lost within the carrier’s system. All shipping terms, including carrier responsibility and resolution procedures, are clearly outlined at checkout. In situations where a carrier cannot confirm loss, customers may choose to pursue a chargeback or cardholder protection, which is why that option was communicated. We understand how disappointing delivery issues can be especially around the holidays but we must operate based on documented carrier outcomes and established policy.

Response from Vitaly DesignJan 7, 2026

We’re sorry to hear about your experience and understand how frustrating a missing package can be. According to the carrier’s official tracking, this order was marked as delivered to the address provided. When a shipment is confirmed as delivered by the carrier, we are required to rely on that confirmation, as we do not have visibility beyond the carrier’s delivery scan. USPS is a standard, insured shipping provider used by many retailers, including for high-value items. We always recommend checking with household members, neighbors, or the local post office, as USPS has advised that packages may sometimes be marked delivered shortly before actual receipt or placed in an alternate secure location. We stand by our shipping and delivery policies, which are clearly outlined at checkout, and we’re always happy to assist customers in opening a carrier investigation when possible.