Honestly my favorite site to purchase all jewelry!
I have so many dope pieces and will
Continue to purchase
RN
Reagan N.
Good support
Helped with my exchange smoothly
JH
Jon H.
Vitaly jewelry and support is amazing!
Vitaly jewelry is amazing quality and their support matches that quality. I recently had a return due to the fit not being right on a chain I bought which was my mistake. Sent it back and when it had been a while with no updates I reached out. Within a couple hours the customer support team had issued the store credit I was waiting for. Great work!
DA
Dawn
They take your money quickly but slow to resolve
I placed an order on 3/7/26. On 3/13/26 the order had not shipped yet and I decided I no longer wanted it so I reached out and requested the order be canceled. They responded with typical "it may not be showing that it shipped but it's in the packaging stages and can't be canceled." It absolutely can be. I advised that I wouldn't even be opening the package and would be immediately sending it back, so it would be a waste of time and money on both ends. The fact that they are making it this difficult to cancel an order that hasn't shipped for 5 business days is a red flag. They take your money quickly but when it comes to making things right, it's a hassle. Stay clear.
Response from Vitaly DesignMar 13, 2026
Hi Dawn, we're sorry that you had a difficult time cancelling your shipped order.
Unfortunately, you contacted us 5 days after your order was submitted, and it had already been handed to the delivery carrier at the time of your request.
Orders usually require 1-2 business days to ship from our warehouse. Waiting 5 business days will usually mean your order has already shipped, unless under very unusual circumstances.
Once an order is in transit, we cannot cancel it. Only a recipient can request that their order be returned to sender.
We also can't just refund you for an order that's still heading your way, as that would only result in you receiving a free order. Once delivered to you, we would be happy to help facilitate a return by providing a prepaid return label. We're more than happy to provide assistance with returns and exchanges.
If you change your mind about an order in the future, we kindly ask that you contact us within 24 hours of placing your order to avoid confusion or inconvenience with shipping.
If you need continued assistance, you can contact our customer support team directly at [email protected]
RV
Rafael Vega M.
Didn't received my order and it was replaced
Everything correct
Response from Vitaly DesignFeb 27, 2026
Hi Rafael,
We're sorry about the issues that you encountered with your order delivery. It seems you jumped the gun a bit in terms of waiting for a response from our support team, who just hours ago provided you with an approved reshipment of your lost order.
Please understand that it is our policy that delivered orders are not eligible for a refund. However, in the case that your order is marked as delivered and not found, our team can investigate to determine if you are eligible for a reimbursement or reshipment. If approved, our team will replace your order as a courtesy, as we did today.
If you need any further assistance, you can continue to contact our support team at [email protected]
TA
Tom Alexander B.
Gute Erfahrungen
Bisher nur gute Erfahrungen gemacht. Ich besitze mehrere Stücke von Vitaly. Eine Kette ist nach einiger Zeit kaputt gegangen. Vitaly hat, wie versprochen, die Kette ohne Anstand ersetzt und mir eine neue zukommen lassen. Sonst hatte ich nie Probleme mit der Qualität von den Produkten. Außerdem muss ich sagen das mir die Designs sehr gut gefallen und der Kundenservice gut zu erreichen war.
CA
CaloDa
Sent used and broken jewels, warranty non-existent
Awful company, don't buy - quality control is non-existent.
Received two jewels from them, one clasp works only on 1 position out of 3, the other one works flawlessly but came all scratched - I'd say they sent me a used piece, no way it was new as advertised.
Contacted them the very same delivery day with photos and videos of the defects, warranty refused.
Don't buy - the pieces are spectacular, but you'll be lucky if they works - and the company will never address this and their warranty is false!
UPDATE: great and false answer from the seller, they never requested the items back (which I would have gladly sent, provided they paid the shipping since they sent faulty objects, as specified in my written claim) sent two videos, one you clearly can see the closing mechanism not working apart from one position out of three, I'd be glad to upload it here too to show it globally ;)
I'd be glad to show the world the other pictures too here of the one small archangel cuff who came all scratched - pics as clear as day
They first refused to honor their fantastically advertised warranty (not certaily the first time by reading other multiple reviews), so I was forced to make the claim through PayPal then, providing the same proof (that I'd be glad to share with the world)
STAY AWAY FROM THIS AWFUL COMPANY
Response from Vitaly DesignFeb 2, 2026
Hello Dario, we're sorry that the verdict of your warranty claim for the two Archangel hand-cuffs did not align with your expectations. The items sent to you were brand new and did not show any signs of wear, even after inspecting the images you provided.
Unfortunately, your warranty claim was not approved because your item showed no signs whatsoever of any visible product damage or clasp malfunction. We assessed all of the images you provided before coming to a decision, which is standard for all warranty claims.
Given this verdict, you were instructed to send your item back to us for a refund or exchange. Your product was eligible for a return or exchange within 30 days as per our store policy, which we would have been happy to approve for you, given that you weren't happy with the product.
However, we see that you have opted to go the route of a chargeback dispute rather than simply returning the items to us in compliance with the normal return policy. Instead, you're trying to keep your items and get your money refunded without having to return the items to us, despite that they are proper working condition and of the quality as advertised.
Please understand we are committed to helping customers with product issues of any kind under more eligible circumstances.
AD
Anna D.
Bracelet diamond broke off :(
I had purchased a beautiful bracelet from Vitaly and only had it for a couple of months. Unfortunately, the gem stone broke off and even if I wanted to, I couldn't put it back on. I sent an email to customer support with some photos and within 6 hours I got an email confirmation of another bracelet sent to me. Absolutely amazing service and very reliable brand and company. Love their accessories and plan on repurchasing in the future.
Response from Vitaly DesignFeb 17, 2026
Thank you so much for your kind words and for taking the time to share your experience.
We're sorry to hear about the issue you encountered, but we're incredibly glad our team was able to turn it around quickly for you.
We stand behind our pieces and always want our customers to feel confident wearing them.
It means a lot to hear that you felt supported, and we appreciate your continued trust.
