Vitaly DesignReviews of vitalydesign.com

Although my bracelet broke, when I emailed about their lifetime warranty, the responded immediately with a short list of requirements. After I submitted photos of my broken bracelet, despite saying it may take a couple of business days, within a couple hours they responded back to me approving my request. And within a few days I received my replacement bracelet. The service was great and they live up to their lifetime warranty.

Good service, good delivery, good product....what more is there to say ;)

Good quality products

Almost perfect. I placed several orders over the years. Fast shipping, great quality, and the futuristic looks that part of their collections have are amazing. In case of issues, always quick response and good resolved. Wish they made more in black (again), but still, a very satisfied customer, and not planning to switch to another brand anytime soon.

First Order : Zenith Bracelet ~70€ Very satisfied (wearing it every day, looking very good) Second order: Notion Necklace - meh looked cheap idk Thesis Bracelet - meh same as Notion Lapse Ring ~50€ Very satisfied Shipping: 5/5 Return: 4/5

Problem Solved 👍👍

Edit: Vitaly contacted me and sent me a new ring immediately. Changing my review to 4 stars. I'd been eyeing ring that I thought looked beautiful for a while, and when the black Friday discounts hit, I decided to buy it. But when I open the package one of the spikes on the ring was bent at around a 30 degree angle, obviously not how it was supposed to look... So I contacted Vitaly and even thought they quickly got back to me, the "help" was unfortunately very unhelpful. At first I was told there were no issues with my ring, but after drawing a few red and green lines on a photo (making the issue more clear), I was told to just try and bend it back myself, but as the material is stainless steel (a VERY tough material!) I just don't have the tools to do that - especially none that won't scratch the shiny surface. 2 stars (as opposed to 1) because I actually still really like the ring if I just ignore the clearly evident eyesore, and also thanks for at least responding to my emails quickly.

Edit: Vitaly's customer service contacted me after I wrote this review and extended my return window so I could exchange the ring for a different one. The new one I got (The Deathgrip) is beautiful, seems high-quality, and fits perfectly. Service and shipping was great too. So I'm bumping my review up from 2 to 4 stars. I bought the Proxy ring and used Vitaly's own size guide, which said I was a size 11 - the ring turned out to be ridiculously big for my fingers, so I exchanged it. This time I went for a size 6, because that was the size the website specified as being in the middle of female sizes. I figured that way it must fit ONE of my fingers at least. But no: Turns out no size actually fits, because the base of the ring fit my ring finger, the middle was too tight so I had to use cold water and spend a minute wrangling it to get it off, and the part that goes on the middle of the finger was WAY too big. So no matter what size you get and what finger you put it on, it won't fit. My hands are not unusual, so it's hard for me to imagine that ring being wearable for anyone. On top of that, the receipt lists the price of the item in $, but the amount they withdraw from your bank account is in €. You also have to pay postage for the return yourself. The price of the item changed two times just in the timespan of me receiving and exchanging the first package, which left me feeling a little ripped off. And when I went to return the second time, the website said the return window had closed after 10 days, even though the general website specifies 14 days. Shipping and exchange time and the exchange process itself was fine, and the packages and items I received weren't broken, so that's the only reason why I give two instead of one star. But I am being generous, because I ultimately paid a lot of money and spent a lot of time for nothing.