Best service, great design, quality to rival luxury brands
AW
A W.
Always Great
5 year customer here. Love their jewelry - great quality and unique pieces. I get compliments all the time. Customer service is top notch as well!!
HG
Howard G.
good service and fairly easy warranty…
good service and fairly easy warranty claim
VK
VK
scummy company
This review is for their promo being scammy. They ask for your email and phone number for $25 off your first purchase and don't mention until you try to use it (AFTER they have your information) in the cart that that only applies with an order over a certain threshold which their most popular products are JUST under by a few dollars.
This is so scummy that I refuse to purchase from them. I'm pretty sure it's also illegal in Canada.
Response from Vitaly DesignOct 23, 2026
Thank you for sharing your feedback. We understand how disappointing it can be to discover that a promotional offer has additional requirements, and we're sorry for any frustration this may have caused.
Our $25 welcome discount is subject to specific terms and conditions, including a minimum purchase requirement. These conditions apply consistently to all customers, and unfortunately, we're unable to make exceptions for purchases that don't meet the qualifying threshold.
We certainly don't intend for our promotions to feel misleading, and we appreciate your feedback regarding how these requirements are communicated. While the eligibility conditions remain unchanged, we'll continue looking for ways to make our promotional offers as clear and straightforward as possible.
BO
B O.
AVOID VITALY EU AT ALL COSTS - Zero Accountability for Theft or Fraud
I'm compelled to warn others after my horrific experience with order #VEU85206. Despite never receiving my package, Vitaly EU insisted a "signature" proved delivery. The "proof" was a crude circle-unmistakably not mine. When I provided my government-verified signature for comparison, they ignored it. Their stance? DPD's fabricated signature trumps actual customer evidence.
This isn't customer service-it's complicity in theft. If a driver self-signs or a neighbor steals your package, Vitaly EU will blame you. They don't investigate; they just close cases. Their "investigation" is a farce designed to absolve them of responsibility.
The implications are chilling: any malicious actor can sign for your package and keep it. Vitaly EU will side with them, every time. This is not just bad service-it's a business model that prioritizes avoiding liability over customer satisfaction.
To potential buyers: you have been warned. Your money and trust are meaningless to Vitaly EU. They do not value honesty or fairness. Choose any other vendor-literally anyone else-and you'll still be better off than giving money to this scam operation.
EDIT: Vitaly EU's response is a pathetic attempt to gaslight me. They claim to "investigate" but ignore my government-verified signature and side with DPD's fake one. DPD literally did the following for their investigation: checked the track and trace, saw it was delivered, checked if it had an signature, and said, YEP thats it, it has to be delivered. A 2 minute investigation.
Their "review process" is a joke—zero accountability, just blame-shifting. Don't believe their PR bullshit. They don't care about customers, only avoiding liability.
Response from Vitaly DesignSep 22, 2026
Thank you for sharing your concerns. We understand how frustrating it is to dispute the delivery of an order, particularly when you do not recognize the signature recorded by the carrier.
We do want to clarify that your claim was not dismissed or ignored. Our team reviewed the information you provided and investigated the delivery directly using the documentation and confirmation available from DPD. As the carrier responsible for completing the delivery, DPD's delivery records form an important part of that investigation. Unfortunately, we are not in a position to independently determine who produced a signature or to conclude that a carrier employee falsified delivery documentation without evidence establishing that this occurred.
We also respectfully disagree with the suggestion that Vitaly is complicit in theft or operates its claims process to avoid responsibility. Missing-delivery claims are reviewed individually, and we work with our shipping partners to establish the circumstances surrounding a disputed delivery before reaching a decision.
We recognize that you strongly disagree with the outcome of this investigation and understand why you remain disappointed. However, based on the carrier's confirmation and the evidence available to us, we were unable to substantiate that the shipment was lost or incorrectly delivered. For that reason, we were unable to approve reimbursement or replacement of the order.
While we appreciate that this was not the resolution you wanted, the decision was reached following a review of the claim and the available delivery evidence, rather than a dismissal of your concerns.
WA
Wayne
Real live customer
I made two purchases and am very impressed by the quality of both, and the pricing was very fair. Packaging was cute too; and as a bonus the customer service was superb. Looking forward to what they will put out next!
FA
Faye
Great experience overall
Great experience overall, rings are beautifully made, even though they use Ai to immediately reply I got in contact with a person in just a couple of hours and they answered all my questions without any issues,returns and exchanges was also very easy to do.
CP
Caleb P.
Ordered an item that was specifically…
Ordered an item that was specifically listed as in stock, gets cancelled and says was out of stock a week later.
Response from Vitaly DesignSep 22, 2026
Thank you for sharing your feedback. We completely understand how disappointing it is to place an order for an item showing as available, only to later learn that it could not be fulfilled.
While our inventory systems are designed to reflect available stock as accurately as possible, discrepancies can occasionally occur between inventory records and the physical stock available during fulfillment. This can sometimes be due to items not being found suitable for sale during the pre-shipment quality check. We would rather provide you with your money back than ship you an item that falls below our quality standards, which would create a negative experience for you as the customer.
Unfortunately, in this instance, we were unable to complete your order, which resulted in the cancellation and refund.
We recognize that receiving this update a week after placing your order made the experience frustrating. This is because our orders sometimes require up to a week to be fulfilled; otherwise, we would have notified you sooner. We appreciate you bringing this to our attention and apologize for any disappointment and inconvenience this caused.
