Vitaly DesignReviews of vitalydesign.com

Very fast and kind customer service! And the necklace is gorgeous :)

The customer service was 10/10 and the communication was very fast and friendly. They answered all of my concerns almost immediately, shipping was super fast (3 days) and the jewelry looks even better in person. no complaints

Unique pieces, and the returns process was good. I miss-ordered a piece (silver instead of black finish), and the email support was able to correct my mistake within 15 minutes

On top of fact that Vitaly Design makes unique pieces, their customer service was beyond helpful in crises mode. I’ve ordered stuff in the pass, that I have received compliments on, so I most definitely will be ordering again from them. Have a great day all.

Love the products, clean but but bold designs, different varieties, etc. Customer service is quick and professional, resolves issues immediately and goes above and beyond to remedy the situation. Will definitely continue buying from them!

This company claims that their jewelry will not tarnish or just color and I bought a bracelet from them and it tarnished and is discolored and they will not back up their warranty on it. The warranty is only good for malfunctions with the product which is totally ridiculous. I will never use this company again, horrible customer service. I wouldn’t even give it a one star, but you don’t have the option not

I ordered a preorder piece in March with an approximate 100+ day waiting period. It looks like a piece worth waiting for. Just yesterday I saw it was on sale, still as a preorder and contacted Vitaly to see if I could be refunded the difference in price as I had prepaid. Their response was immediate, with a refund for the difference. I appreciate this level of customer service and am looking forward to receiving my piece, hopefully by summer.

Been buy from them for years and I even changed my order and they sent me both pieces. May have been by accident but I was shocked. Also their rings and necklaces are beautiful and well crafted. Packaging on point. Love them! Def try!