Vital ProteinsReviews of vitalproteins.com

This is either a very poorly run business or a scam. Tried to buy product and it wouldn't accept the valid c/c used. Rang them and they said try again. Didn't work so called them back and there was an automated message saying they were closed for the day (3pm!!). Website says open till 5pm. Tried to email them and email bounced back noticed they had slightly different email address name to the business name using a "t" in front of the company name) ANOTHER VERY ODD THING. At this point they had all the c/c details so I had to cancel the card just in case. Waste of time and also reported to SCAMWATCH. Do NOT use them, read the other reviews if you need extra info about how these dodgy scammers operate. ZERO STARS

This is a company that makes it very difficult to contact them once you have entered into a regular delivery. Once you have bought a product, your account gives you no options for stopping a regular purchase, amending a purchase or speaking to anyone. There is nothing wrong with the product I have bought but it's nothing special either and I am stuck in an ongoing purchase which Vital Proteins makes it impossible to stop or amend. The way that the web site is designed is manipulative.

I used this product a few years ago and needed only 1 Tbs. Now it's 3 Tbs, doesn't dissolve, just clumps up so I must use my Nutra-bullet. It's unlikely that the container will provide 28 servings, as advertised. Very disappointing.

I’ve been corresponding with Vital Proteins numerous times over the last 4 weeks trying to obtain an agreed postage refund. I signed up for a subscription but was not notified in advance of this despatch, so I had no time to cancel. Very annoying. They agreed to refund postage but after several attempts to chase this my card was not reimbursed. I know it’s a small amount but it’s the principal.

I had ordered several products to try them out and I have to say I felt really bad as most jars had been only half full. One box even had less than half of powder inside and I felt a bit cheated. Also before they had a lot of Marine Collagen product as I am pescatarian but now most products are made of Bovine Collagen which is sourced from Beef which I am not eating. I am a bit disappointed.

They claim 14 servings, it's only 9.25!! Lemon has a pleasant taste; not sure it's doing anything for me so far. Only done about 2 containers. Pricey for # of servings!!

I buy this from Holland and Barrett so can't comment on the customer service or delivery time from the actual company. I've been using the product for 3 months. In this time I've had so much new hair growth, all round my hair line! Over an inch of new hair, and it is beginning to feel a little bit thicker all over the scalp too (I have naturally fine, straight hair) which I am really pleased about. I haven't seen any difference in skin. I work out a lot and find that I never get sore joints or get injuries, although this could be due to Omega 3 as well. In terms of taste and texture, I put two scoops a day into my morning coffee. It dissolves easily. It does make the coffee very slightly thicker than normal and it has a slightly sweet taste, but it is pleasant. You will notice this in your drink. If you don't like that, try it in a smoothie so the fruit flavours cover it up. I haven't tried it in cold drinks as I don't think it would break down well. Overall I am happy with this and will keep taking it, maybe with a break every few months due to the cost.

Their customer service rep. Antonio is hilarious. I told him their webshop is broken and i cannot place an order because i cannot login to my account and he tells me to make a new account. I try ordering as a guest and that also doesn't work. Like I want to buy my products and they don't give a damn about the fact that their webshop is broken. I stopped getting a response on my support ticket when i insisted my account get fixed.