Vital ProteinsReviews of vitalproteins.com

Really bad customer service, not offering a refund after waiting nearly three weeks for the order. I won't buy their products again.

I've bought vital proteins original collagen peptides with hyaluronic acid about six times - always from Whole Foods near my house. I noticed Costco is also carrying them but the version they are carrying does not have hyaluronic acid. I like this collagen, BUT, I have a problem with the serving size. The container says that serving size is TWO scoops and it says 20 g after that. 20 grams is the size of the scoop in the container. BUT then it says " servings per container about 28." The front of the container says there are 568 grams. Doing the math 568 ÷ 2 scoops does not give you 28 servings. It gives you 14.2 servings. I have called Vital Proteins 3 times and every time they say they will call me back. And, surprise, they don't. Jennifer Aniston, I think you should reconsider your endorsement of this product. It is a multi-level marketing product. I have decided after I finish the current container I'm using, I will switch to another collagen product that my Doctor recommended and actually looks very good. I'm very disappointed in Vital Proteins.

Frustrated!!!! I have ordered Unflavored Powder Collagen on the 22nd of December 2020 and I only receive a gift that comes with it. I’ve messaged them on the 2nd of January and Craig( customer service assistant) told me once is back in stock they will send it. After three months waiting to be back in stock I messaged the operators in the online chat- Matt and James, they told me the item is still not available and reassured me I will get a refund but ....nothing came through more than a week after the issued date. They were tossing me back and forth. Messaged them again after week and a half and I was told they have to “ check with they’re finance team »??? Finance team??? They told me the money are send to my card even said the number of it the last time we talk? This is absolute absurd !!! I order regularly from many online businesses but that’s the second time I face a fake company!! I hope many people will read this and be careful!!!

Absolutely disappointed. I ordered 2 x collagen peptides, nothing arrived, no refund and zero help from customer service, although I called them and they promised they will resend the order, they have NOT.

I can be fairly demanding client. On this occasion I would like to change my review from completely unsatisfactory to extremely satisfactory. My order has been delayed, but client service team did a great job in promptly resolving this issue. Extremely great and quick communication from client service. Looking forward to receive great product and order more in the future.

Since the below I requested a refund. I was told this would be actioned and someone would be in touch. 3 days later no news. I contacted them again reminding them they’ve had my money for 17 days and have just been told I am one of many customers who have experienced a ‘technical fault’ which they are working hard to fix and therefore no refund yet. A total joke. I bought through planet organic and it arrived in 2 days. I would love to give this company the glowing review they seem deserve for their products but I’ve yet to receive mine 13 days after paid and ordered. Very little help from customer services who are apparently waiting for the warehouse to advise?! All the while no refund, no replacement, utterly no customer service. Sadly.

I am taking the Vital protein collagen peptides lately and I have seen good amelioration in my articulations and my skin have improved... mix very easy compare to other brands and doesn't taste nothing so easy to mix with mostly anything... Shop around, Amazon is to Expensive, got it at Natura Market.. around $10.00 less Very good product, good quality!