ViabenefitsReviews of viabenefits.com

Have tried and tried to get a reimbursement for fees already out of pocket. I can't believe how many times I've tried to deal with this company...around and around we go, always sending me back to the website. a different story all the time when trying to talk to company representatives. Thieves for sure! Stay away from this company. They are in the business of stealing your hard earned money!

Called in to talk to a representative, had a question, he said would be right back, then I hear screaming at a child on the phone, I said hello, hello, and then the representative hung up on me. I called VIA Benifits, and they tried to "Talk me down" from telling a supervisor, then put me on hold then hung up. Horrible web site, horrible service.

The technology of this company is inadequate and should result in termination of CIO! Required to sign up for Medicare supplemental insurance by my previous employer (1) Closed on weekends and holidays even though 40% of the time to sign up is a weekend or holiday (2) phone wait time #1 > 99 minutes (3) website overwhelmed and won't allow enrollment. Getting a) 502 error b) sorry not available c) please contact technical support with wait time > 99 minutes 4) have spent 8 hours today trying to enroll.

This company is result of the corporate trend to offload employees to "serve us better." My employer dangles a discount to lure us retirees into shopping online for Medigap and Part D policies through Via Benefits, and it has been a frustrating nightmare. The first call I made I was put on hold for 1 hour, and today it's approaching 2-1/2 hours, all to "correct" parts of my application that would take 1 minute if I could edit it on line.

Shady at best. I have to wonder if there is a kickback to sign up with one of the insurances they give options to. The site made it look like I was going to have an over $9000 deductible for a plan that I chose before open enrollment. I was in a panic to change it. Called my insurance about it and was told that it wasn't true. I feel that it is a ploy to get you to sign up because then in return they pay your Medicare premium and your supplemental insurance until the allotted amount they give you in Via Benefits runs out. It is kind of a bait and switch to make you believe your getting something but in reality Via Benefits is not losing any $ and likely gaining a lot from the supplemental that you have chosen through them. Someone please correct me if I am wrong. I got kicked off VB because I chose a zero premium Advantage plan.

We were dumped to Via Benefits from a previous employer's health plan. Went on their site to shop for plans, and then when ready to select clicked on "Enroll Now" which promptly gave me a phone number to call. When I called, received a message that their call back function is not working given their volume, but that I could expect a 100 minute wait. Three and a half hours later I am still on hold!!!! Any real company would allow you to enroll online through a few simple clicks. It appear they are a front to simply frustrate people in hopes they go elsewhere! So happy (NOT) that we now get to deal with the cluster that is Via Benefits!

Really stuck here! Trying to change providers away from Humana. But my Dad's employer itt was sold to L3Harris who has chosen to outsource their retiree health benefits plan to viabenefits.com The company - viabenefits.com is scammy or fraudulent in behavior. Been trying to reach "a licensed advisor" to discuss alternative options to Humana but long story short they keep putting me on hold for hours then disconnect. Online chat personnel insists the ONLY option is to speak with a licensed advisor and it MUST be done by phone. Chat persons "have no mechanism" to schedule a call. While on hold one is encouraged to use the website to see available alternative health care programs - however, once one answers many personal questions website shows only Humana. All this despite documents received in the mail over the years showing a variety of options including Aetna, UHC, Kaiser. After 3 days of this I'm about to give up! Wondering if anyone knows of any senior citizens health advocate or ???? SHAME ON L3HARRIS for selecting this SCAMER of a company to "serve" it's retirees.

Same complaint as everyone else. I am forced to use these folks no choice. Cannot get hold of anyone. Cannot schedule an appointment, none available. Just needed to clarify some information about a Prescription Drug Plan. The information they have listed for my current plan is completely wrong so what other information on plans they provide is wrong. Tried the call back and they did call me back after 11/2 hours, the representative talked to me for less than 3 minutes and then put me on hold and after 20 minutes the call was disconnected. Horrible service.