ViabenefitsReviews of viabenefits.com

My husband and I are forced to use Via Benefits to enroll in a Medicare prescription plan in MD this year. So far, we've scheduled two phone appointments to have questions answered by a qualified plan representative. Both went the same way. We called at the assigned time per instructions. Their phone bank put us in a holding queue for hours just to reach a generic customer service rep. We finally reached one the second time. She was polite, professional, and took our information, but then put us in another hold queue for hours to wait for a specialized rep. We waited and waited with no luck. So frustrated!

If I could give this company a lower rating I would! And after seeing the reviews here I understand why they are ranked so low! My very first interaction with Via benefits and it was the worse I’ve experienced from a customers service representative. Thank goodness my father has me as his POA because I don’t know how someone up in age or sick would navigate such poor customer service and management of someone’s benefits. If you get representative “Lawanna Lathan” in plan enrollment, Lord help you! She’s flippant and will refuse your request for a supervisor. And after responding to her many rude remarks and unwillingness to help she took a cheap shot at me and insulted me personally as if she even knows me personally!! The level of unprofessionalism is out of this world! My dad hasn’t even fully transitioned to this company yet and I’m already completely turned off! If you do get a rep like Ms. Lawanna asked to be transferred to Evelyn Vidaud! She was kind, patient and was willing go the extra mile to get my questions resolved even if she didn’t at first have the answers. I was given this email Feedback@viabenefits for complaints. Hopefully they respond!

I have been trying for 2 weeks just to talk to an insurance agent.The wait time is always over an hour.And I don't have that much time just to spend at home waiting at the phone. I am stuck with this company.I have called five times they do not have Is any insurance agents I can talk to. This is ridiculous

Unbelievably long wait times. 2 to 5-hour Waits. No call back. Just awful

I am hating Via Benefits and their app confirms it with "make a quick call to verify your account" then told I'm in a 60 minute queue. Why, if I put in my PW plus they text me a code, do I have to wait 60 minutes to further verify?!? When I called to set up my plan (my job uses them bow) I got put in a 20 minute hold, then the person routed me to a 3 hour hold. They have also put me through hoops to get reimbursed for medicare (which is what they are supposed to do). Most recently i'm able to get better price and benefits directly through the health insurance company so now i can fight more for reimbursement. Ugh. They seriously suck.

If you wonder why your company chose Via Benefits with all its problems, it's because your company wanted to get out of this part of the benefits business. Via comes in with a low bid and they get a lot of business that way. But you get what you pay for. It's not the fault of the customer service people who are poorly trained, Via is looking to spend the least money so they can make the highest profit.

Via Benefits handles Chevron retirees Enrollment in Medicare plans. I went to the website to view the plans and there are no plan. G listed. I went to medicare.gov and there are plan G’s for Texas. I called Via Benefits and was put on hold for 90 minutes+ waiting to speak to a licensed agent. I gave up and tried to signup online as the telephone voice suggests, but no Plan G. There was no email or chat except virtual Assistant to allow me to notify Via Benefits that the website omitted Plan G.

This level of incompetence and inconsideration cannot be accidental. One can almost believe that ViaBenefits’ total inability to meet the needs of its claimants is somehow intentional—perhaps hoping that if they leave us on hold long enough; stonewall our claims for reimbursement; tell us they have no idea who we are after we’ve registered in their system, filled out their forms and scheduled appointments with them—we will go away and they will save their actual customers (i.e. the big companies that hire them) tons of money. My employer recently discontinued the retiree healthcare benefits they had promised us for life, and outsourced everything to ViaBenefits. I tried to sign up for a new Medicare Advantage Plan with ViaBenefits; I was drawn in by the promise of a $1900/year Health Reimbursement Account, which ViaBenefits said I could use to reimburse myself for my Medicare Part B premiums. I was somewhat dismayed by the negative reviews of ViaBenefits I saw online. I honestly never thought it was possible for one company to accumulate so many one-star reviews on so many websites! As I learned, Via Benefits’ negative reputation is totally warranted. The literature I received from ViaBenefits and my employer said I had to make a decision by October 15, and then ViaBenefits scheduled my appointment to sign up for October 31! They said to ignore the deadline they had previously given me. They told me to fill out their forms online and then we would have a Zoom meeting on October 31. I painstakingly filled out every form to list every doctor, every prescription…and waited for them to send me the Zoom link. Then they said it would be a phone call, not a Zoom meeting. So I called the number at the appointed time, entered the requested information…and was told they had no idea who I was. Then I waited on hold for 34 minutes. Finally a rep came on, asked me a few questions, and, when I said I was calling to sign up for a plan, said she’d have to transfer me to someone else. I then waited on hold for another 30 minutes. I gave up. I could really use the $1900/year—who couldn’t? That’s a lot of money for a retiree. But if the stress of trying to get the money they promised me is going to chip away at the number of years I’ll be alive to claim that $1900, I have to ask myself if my health and sanity is worth their abysmal performance. Multiply that $1900/year (and in some cases, more than that) by the number of people they’ve screwed, and perhaps my theory of intent rather than incompetence starts to look pretty accurate. Can’t you do something to intervene on behalf of all of us who have been taken advantage of?