ViabenefitsReviews of viabenefits.com

Unresponsive, unreliable and incompetent. Worst customer service, website is unhelpful, multiple clicks and then lack of directions on what is needed. I was on hold for a total of 8+ hours over 3 phone calls. Had to submit 1 month Jan. reimbursement request, then a separate request for recurring reimbursements for the remainder of the year. Not logical at all. I'm stuck with them since my Retirement decided to use them to manage pre medicare retirement health plans. I can't go elsewhere. Currently have over $900 waiting for reimbursement, just before the Holidays and no idea when I will get it. Update: After more phone calls. I've received 4 conflicting instructions from their "experts" on what to do. The only consistency so far has been the inconsistency. I would have had more productive conversations with a Roomba. Even after submitting my expense on Dec. 10th, they say won't reimburse me until Jan 6th. I will have to pay for Feb health care before then, so now I'm out 2 months of health care cost out of pocket. This is my money, yet they are hanging on to it. Unethical.

Set up an appointment 3 weeks in advanced (earliest open). Via Benefits has you call them at appointment times and their menu has one pick, english or spanish. No extentions, or anything other to direct you into appointment. So you end up in the general waiting queue. .... Still waiting. Horrible customer interface. Ford dumped us pre-Medicare retirees on Via Benefits. Thanks a lot.

This company is just bad, plain and simple. I've tried repeatedly over several months and the wait times are ridiculous. If you do get through the person you speak to is clueless and advises you'll need to talk to a licensed advisor. I cannot imagine while GE or other company's contract with a company like this. It's really incomprehensible. Waiting now for more than an hour or more. Their CEO comes on the call early on and says some have to wait at least 40 minutes to talk to someone ... that is really misleading based on past experiences. I was hold more than two hours several weeks ago before handing up.

I have had two great experiences with Via Benefits. On November 12 the woman working with me to review my health plan was extremely kind when I asked her to speak slower because our connection was not good. She was conscientious and knowledgeable working with me to get the best drug and dental plans. She is a commendable employee. On November 21 I spent over an hour trying to reach Humana re my new dental plan because of a premature letter sent to me stating that my application was not complete. I finally called Via Benefits and was connected to Sandra. Within 10 minutes my problem was solved. She was efficient and upbeat and a wonderful person to work with. Via could give some customer relations classes for the Humana staff.

For the past 4 hours as of right now, my mom is still waiting to speak to an agent. She's 82 yrs. old, and she says this company sucks. She wants to close her insurance down, due to it's an expensive joke on anyone who gets health insurance through Via. Anyone reading this DO NOT GET VIA BENEFITS. THEY WON'T HELP YOU ONCE THEY SUCK YOU INTO THEIR SYSTEM. ALL THEY WANT IS YOUR MONEY.

Good afternoon to everyone that work for the very very very very wonderful VIA Benefits Service Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very good day at work ok smile. In ending I want to tell all of yous that two of your very wonderful Staff members name Agent Courtney and Carson were so very very Professional Helpful and very very Caring to me when I called in to discuss my IBM RHA Acct. status etc. Last of all I say that both Employees mention above have very very very Excellent Communication Skills and knows and loves their jobs so very much ok smile. Finally in ending I must say that both Employees mention above are always very Positive Representatives for the VIA Benefits Service Company that both of them work for day in and day out ok take care smile. Sincerely, Morris W Conway Jr