ViabenefitsReviews of viabenefits.com

My wife retired from Pepsico, a company that has retirement benefits managed by Via. I received a call asking me to call them. When I did they told me that Pepsico has an account with money in it with which we can buy health insurance. When I asked how much was in the account, I was told that we would have to buy insurance through Via in order to find out. I was on hold for close to two hours before getting this useless and unbelievable information. I see that there are dozens of negative reviews of via and many BBB complaints. It's troubling that Pepsico would use them

The company can improve by firing all their employees. It is the most incompetent company I have ever had to deal with. They say they will call back, and if you are lucky, they call, ring 2x and hen they hang up, never to be heard from again. Hours spend on line and on the phone and still not getting the insurance c9verage you need. Yesterday spent 4 hours on.the phone the person we spoke with did not know her job, kept putting us on hold so she could speak with her supervisor. . After 4 hours they figured out the error and supposively fixed it. T9day we get a call amd the guy says there is a problem with one 9f the questions, which was the same noted by the girl from yesterday's 4 hour phone call. The guy starts to correct and the call drops. No he never did call back. We call back and wait another 40 minutes a girl answers and plays like she can not hear us and hands up. Eversource should fire this company. They are a waste of your time and of not help.

Please allow 1 hour minimum to transact with Via/WellCare to solve a problem or get a question answered.

After navigating their confusing website and apps to get what supposed to be MY MONEY usually for ridiculous details I get “not approved”. Unreal such an entity could be used to frustrate retired seniors just trying to get what’s legitimately theirs. Sad that 3M company would put their retirees through this!

My premiums have skyrocketed since SAG-AFTRA dumped senior performers in 2021. The advisors at Via Benefits were decent the first two years, but since 2023 they have generally been lame (to be kind). Generally poorly trained, ignorant, and almost impossible to reach. Because of that increase, we tried to change our medigap plan for next yeaar. The advisor recommended a company with significantly lower premiums, (of which we had never heard and is not even on VB's website). My wife and I were both denied for vaguely stated reasons (neither of us has EVER been denied previsously). When trying to find out how to appeal the denial VB said they couldn't do anything and we were told to contact the new company directly, which we have done and are inching our way toward getting an explanation for the denial reasons.

Confusing website especially since there is a website for HSA benefits and a separate website for the portion of your HSA that is invested. High fees. If you are eligible use Fidelity or another brokerage where HSA have no fees.

I have the same horrible experiences that every one else describes. I believe the root cause of Via Benefits’ problems is they are understaffed, and very few on the staff have the training or authority to do anything to help you. When a customer calls in, there is apparently no documented case opened that ensures the customer need is handled to completion; there is no follow up. No employee takes ownership of a problem; they just hand it off to others. If a call gets lost or dropped, they never call back. On hold times can be 3 to 4 hours each, and I often had two or more sequential hold sessions in one day. Customers are not allowed to call anyone or any department directly. All incoming calls get routed to people who know nothing, and who then transfer your call to someone else, where you are likely to again sit on hold for a long time. If you ask the first person to stay on the line until the next person answers, they refuse to do so. If you don’t want to stay on hold, and you instead request an automatic call back, the person that calls you a few hours later knows nothing, then like before, you get transferred and put on hold for more hours. Often their work day is over by then, and the call will terminate. In summary, Via Benefits knows almost nothing about how to properly provide customer service. I’d give them zero stars if that was an option.

I would rate Via Benefits lower than ONE Star if I could. I have had nothing but horrible experiences with it ever since I've been dealing with them and have actually avoided dealing with them as much as possible. I keep getting very simple claim requests NOT APPROVED when the information is adequately submitted and visible on the documents I forward. This has happened zillions of times. I'm ready to file a formal complaint with everyone possible about their horrible service which results in way too much time and effort to get a simple reimbursement for even a $10 prescription!!!!