Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Malivan D.
We called many times tried to get re-imbursement for Jan, 2025 and now for Feb. The status for both months still in process. Called again today (Feb, 7) they told me to call back next Friday 14, if not yet receive money. Really??? At least pay us for Jan???
John H.
Terrible...they have deteriorated. Terrible service and screw things up.
Mike D.
Spent all day trying to get connected to a licensed insurance advisor. Phone call got disconnected on every attempt. No call back. I worked 46 years for PacifiCorp and answered the phone on trouble calls 24-7. I think the employees of Berkshire Hathaway deserve better than this. I will not call back. I would recommend anyone else to not waste there time with Via.
mike W.
This place is useless,takes weeks for these clowns, to reimburse pharmacy and premium payments!
Lori P.
Request to be reimbursed for 1 month healthcare premium cost denied to cover full cost of the premium due to spouse (wife), who is also the retired 3M employee is not listed as a dependent. There is no place on online app to add a dependent. As a retired 3Mer, I am so frustrated my husband can't use his Via account to pay our full premium. When we had the Reimburse Me App, they always paid our full monthly medical premiums for both the husband & wife. I sent enough documents to prove I was a dependent. 3M should fire this company!
John F.
I downloaded the app set up my login. Now every time I log in I get a message to call to verify my identity. Have called 3 times answered the questions then they want me to wait for someone else. I was on the phone with a guy who didn't know anything. He wanted me to open the app ,guess he forgot why I was calling, I had to explain that I could not open the app. After an hour he finally gave up. I still can't get on the app.
Darlene Parker G.
Via Benefits is a joke.. Holding time to speak to them has been averaging 120 min., finally had to try to weed through the insurance web myself and now that I choosen a plan it's a nightmare. I have teeth that need extracting and I need a bone implant, it seems all the Oral Surgeons have dropped the Medicare plans and I'm stuck with an infection and no oral surgeon..I have called 4, all no longer deal with medicare plans. There has been 0 help and I'm afraid I'm stuck.. I tried to reach out to my company and the only number I got was to Via Benefits..
Inna V.
I don't know why my company has chosen via benefits, but this is the worst possible company to have you FSA managed by. Can't log in into my account without having access to my cell. the webpage says I can call if I don't have access to cell phone, I called,nobody picks up the phone. Contact us page provides an option to contact via email, the link is not working. I am frustrarted beyond words
