ViabenefitsReviews of viabenefits.com

Total crooks

this company is not about patient care they don't want to give back money to people whom it belongs to even for legitimate expenses

I'm on hold (again) right now. So far, in the last 28 hours, I've racked up about 10 hours of hold time. There are certain things (medicare insurance advisor being one of them) that you have to talk to an advisor, and cannot go through the web site. The online chat on the web site will tell you (after waiting 2 hours to chat), that you have to call. When you call, you wait (for an hour or two) and get a first-level rep that can only transfer you to a wait line for the advisor. This wait can be (yesterday for me) 5 hours. When I finally got the advisor on the line, he could not hear me, and he dropped the call. I've been through this call to wait, to transfer, to wait, 3 or 4 times so far in the last 28 hours.

They left me a message about an issue that requires my attention. I tried calling back after about 10 minutes and was told a 2 hour wait! Chat function showed 2 1/2 hours. It ended up being a 50 min wait. I'm giving a 2 instead of a 1 becuase the people that I have talked to (with one exception) have been pretty good. They seem to have fixed the isse of constantly dropping the call.

I only wish that I could give via benefits less than 1 star. They have the worst customer service of any company that I’ve dealt with. I have called them repeatedly for the past 5 days and still can’t get in touch with anyone that can help me. Avoid them like the plague!

Had a scheduled appointment on 11/15 for 3:15 p.m. and waited on line until 3:58. Representative Patterson had no knowledge of my current plan and could not find it. Kept me on hold and never indicated he would return. Indicated he had to go t o Medicare website. Horrible customer service skills. Agitated by my concerns and indicated he had 12 years of experience with Via? What would you get for 5 years of service? Couldn't answer most of my questions and suggested I call UHC myself. How disrespectful?. How can they continue to not provide quality service? They are poorly trained, unknowledgeable, rude and disrespectful. After more than an hour of nothing I'll need to call back and wait hours praying someone might know enough to get me registered before the 12/5 deadline. These kinds of reviews merit attention and seniors should not be subjected to this mess.

We have to use via benefits to get to the Ca marketplace for my wife. As others have stated - long wait times, completely incompetent support staff, callbacks that just place you back into the 400 minute queue. It's an embarrassment to Northrop Grumman to be partnered with this entity. Just hung up on "Nicholas", a customer support dolt. No idea how to do his job. He was having the covered Ca folks walk him thru his job. We'll get back in the queue and hopefully get the one breathing agent.

Via Benefits is the worst! I want to know whose brother in-law signed the agreement between OPERS and Via Benefits. I called in on my assigned time, placed on hold and after a few minutes the call dropped, there was no call back. Since then I’ve been calling in and told I will receive a call back but my phone doesn’t ring, the only caller this happens with! I’ve experienced this frustration every year and yet OPERS stays with them. I question OPERS leadership regarding how much they truly care about their membership!