ViabenefitsReviews of viabenefits.com

I first tried using the AI chat, which led nowhere. My suggestion to Viabenefits is to work on this. Stay up to date, AI is happening NOW. When I went to chat with an agent, I got a response very quickly (I was #1 in the queue) and LaRavin was very courteous and knowledgeable, hopefully I will be able to access my legitimate requests for reimbursement, Again, it seems that Viabenefits is leaving our requests "on the table" unless we see that they are not up-to-date and then request action. This should be automatic, I always have more need to my HRA funds than I have available, so I have assumed that I had exhausted the funds. Evidently that is NOT SO!

Helped me as much as she could.

Customer service very helpful

They seemed genuinely concerned with the issues at hand, and were patient with me.

I attempted unsuccessfully to check eligibility by clicking on eligibility promp but it didn’t connect. I then used the option to chat with live person and that response was quick, accurate and friendly. “Evelyn” was able to provide the information I was seeking. Via benefits in general has been overall very efficient for my husband and myself.

A little wait for chat rep. Did not get my issue resolved. Rep was respectful and detailed with response.