ViabenefitsReviews of viabenefits.com

Awful customer service! Unable to get a simple answer after reaching out on the app and calling 3 times.

My 92 years old mom had $600+ in insurance claims and I submitted in Dec. 2024. My mom received the check, but accidentally clipped the bottom of the check when she opened it. I requested VIA Benefits to cancel the check and re-issue on Feb. 10, 2025. They said they would reissue the check within 4-6 weeks. 8 weeks later, still never received the check. No they are asking me to resubmit the claims. This is unacceptable! Terrible customer service.

I have used Via Benefits for years and never had a problem. Today, April 4th, the website is down so I have to wait to turn in my expense. Dianne Mcmahan

I requested reimbursement which never came through and had to call repeatedly. One of the reps (Debbie) told me to withdraw funds and she would cancel the claims. The claims were not cancelled and I got paid twice and have to account for both of the payments which I cannot.

While the website itself can be tricky to navigate, the customer service more than makes up for the experience. I spoke with Regina and she was not only courteous, she worked quickly to resolve the situation and got me in touch immediately with the proper party and stayed on the line until the issue was resolved.

The problem with via benefits is they do what is easiest and cheapest for them. I have to use them to choose my medicare plan each year. I wanted plan G. They only had ONE plan G available and it was one of the most expensive ones. On the Medicare webiste there were many Plan G's available at LOWER prices for where I live. Remember every Plan G covers the SAME things equally. I would have to pay over $100 a month EXTRA because I have to use Via Benefits. TERRIBLE. ZERO STARS!!!

I was forced to use this company for an HSA through my employer. This company charges $2/month as a maintenance fee and $3/month as an investment fee, even if there are no changes in the account beyond investment return. When you close your account to get away from these fees, they charge you $25. Terrible experience. I would never use this company outside of being forced to.

Via Benefits...If I could I would give it a minus 10 stars, -10. 3M changed companies to administer the refunds to retirees, which 3M very kindly collaborates with us, and like me after 35 years of proud work in my great company, 3M. Unfortunately, Via Benefits thinks that because we are retired they have to treat us as worthless and make our lives more difficult. It's been almost a month and a half for them to deposit money that is not theirs, but they ask me over and over again for the same information that they already received and that their employees don't know how to use. Every time I call on the phone, they give me a new answer and a new "mission impossible" And the dance continues and I wait for the money that is supposedly the help for our medical service. The complaints are daily and the Via B companies are not at all interested in improving the service. On the contrary, after 4 calls and having received bad treatment and signs of lack of respect, apparently, it may be, maybe they can solve the problem that is only theirs. Until I see my money deposited I won't change my mind and even so I don't think I will. Also, in general companies like this don't give a damn about good service.