ViabenefitsReviews of viabenefits.com

I would give them less than one star. The phone representatives are rude and more interested in arguing with you then helping you. In addition they had no clue what I was talking about. All I wanted to know is what to bring to an appointment as a future ICHRA customer. Rude, unprofessional, and not even a little knowledgeable. No way to contact them other than by phone. Call at your own risk.

Turned 65 in July. Had about 20 options for Medical Advantage insurance with varying degrees of Co-pays/Maximum Out of Pocket/Pharmacy Coverage/PCP in-network etc. Made my selection online and everything appeared to go well. Since then, PCP and 90% of their doctors left the practice. Go to look for new insurance, and VIA Benefits only had one (1) option and they did NOT have my new PCP. WTF! Isn't the whole point is to show insurance options with my new PCP? One listing is NOT an option! I hope the Union reevaluates its association with Via Benefits.

Worse company ever, rude customer service. They never accept receipts u submit and they ask you to pay for charges back, card is suspended and they are saying wait 7 days. Asked to be transferred and she said no like she owns the company. They take your money and never do what they supposed to do.

I have used via benefits for almost 15 years to coordinate benefits for my disabled sister who is retired from the University of California. I normally feel that I can set up her Medicare supplement plans easily, but as the landscape changes in 2024 and 25, I want to make sure I'm getting the best for her. Via benefits advisors take care of all the comparison, actually will create and file the applications for you, and will follow up to make sure your applications have been received and approved. They assist with any problems along the way and are available through most of the sign up period every hour that I'm awake. I know the phone representative probably aren't paid that much, but they are invaluable. I definitely give via benefits the highest rating.

I signed up for dependent care not knowing it was only for child care not doctors pharmacy etc. this was not mentioned when I signed up for the account and I called and spoke to someone and they made it seem like it would be approved for doctors. Highly dissatisfied and felt like my own company wasn’t looking out for me. My kids are 11 and 12 years old too old for daycare

This company deserves a zero star rating if that were possible. We will NEVER use this service again. They reject all of your doctors invoices and tell you that you are required to pay back the money you already paid?? Crazy scam card. Never again!

My card has been suspended due to the fact that I received wrong information from 5 customer service agents then when I finally got some one in the level two office I was told that. it would be at least 10 days to have my card reinstated I had to sent additional prescriptions . This never told by any one as a matter of fact I was advised to ignore CS emails and not to worry. I have been inconvenienced and I explain that due to their misinformation that's not right they basically saids Tought! Not to mention I was on the Q for over an hour.This company is a joke

I WOULD GIVE IT A ZERO IF I COULD. I HAVE BEEN TRYING FOR 5 MONTHS NOW TO CLOSE MY DECEASED SISTERS ACCOUNT. I HAVE CALLED 5 TIMES AND KEEP GETTING THE SAME ANSWER "WE MAILED THE CHECK" NOW I AM TOLD A CLAIM WAS NEVER SENT. ARE YOU FN KIDDING ME. AND THEY ARE CHARGING ME FOR STATEMENTS I HAVE NEVER RECEIVED. THIS COMPANY IS A JOKE