ViabenefitsReviews of viabenefits.com

In 83 years this is the worst company I've ever dealt with. The latest is that I had to spend 2 hours to get access to the website due to their phone verification system not working - first 30 minutes with chatbot, then 1.5 hours on the phone with rep. Then the website wouldn't let me sign up for the plan I wanted, which is allowed in my state but I guess not in Utah. So now I have to wait weeks to sign up so I'll be reimbursed.

Booked a phone appointment time on their website for November 6, 2025. I called at the time they requested. I was put on hold 10 minutes, then I hung up. This isn't the first time. Every time I try to contact them, it's the same scenario. I'm retired and the company I retired from insists that we use Via Benefits for our Medicar policies. The company puts X amount of $ in an HRA fund, managed by Via Benefits. If we don't use them for our insurance needs, my company will withhold the funds. I wish they would just give me the funds and let me handle it myself. I get severe adjada when having to deal with the incompetent Via Benefits!!! Worst company I've every dealt with.

I was forced to use Via Benefits by Northrop Grumman in order to receive an RHRA. It worked somewhat OK in 2024 for 2025 benefits (I would have 3 starred it then), but this year (2025) I received no communications from them for the 2026 enrollment. Zero, zilch, nada, nothing, none. They don't have any information for my 2026 HRA amount either. If you aren't forced to use this disaster of a company then don't.

Went to another provider a year ago with the understanding of losing a benefit. Had enough of their miserable customer service who rarely answer the phone, tell you what you want to hear, lie, rudeness, etc. It was with it. On hold now for 15 minutes to ask about a company benefit. About to hang up. Not with it.

I have been forced to deal with this insurance scam company for several years. They administer a benefit from my previous employer, Huntington Ingalls Industries, that reimburses my Medicare premiums up to a certain amount each year. I have to purchase Medigap coverage thru Via to receive the benefit. I loose approximately half of the benefit because Via will only sell policies from companies that pay them a high sales commission. So I pay roughly 30% more for a policy than I would if I went straight to the Medicare website. So for part of the year I get reimbursed for the premium I pay, and the rest of the year I pay a higher premium that I would have if I did not have a reimbursement benefit. So about half of my "benefit" ends up in pockets other than mine. Unfortunately, in the insurance industry, most kickbacks are legal. Makes me wonder if someone in HII is getting an Illegal kickback.

Called via benefits to help change my Prescription Drug Plan for 2026. Called and was told they would call back to assist me in 160 minutes. After 3 1/2 hours I got a call the people started talking and then was disconnected. Was expecting them to call back but they never did. I am a retired Chevron employee I expect to contact Chevron about this crappy service

I had an FSA (Flexible Spending Account) with Via Benefits for 5 years & I didn't even know it because they never sent me ANYTHING via mail or email regarding it. The FSA was set up through my retirement company. Their customer service has been awful.

Terrible. Just plain terrible. So tired of hearing about the issues with their systems and the on-Hold times (and music) are insane. Even when they "keep-your- place-in-que" to call you back (two hours later) the line disconnects immediately. Their employees would rather put you on hold while they take a bathroom break, maybe walk the dog, transfer you into the unknown, or just plain disconnect your call because they aren't trained, or somebody else, some other department will have to address the issue. Look around you; the tallest building in every major city is an insurance company. There is plenty of money to be made for them but no "Help" to be had for the consumer.