VerizonReviews of verizon.com

Have had Verizon for probably 20 years or even longer. But their service has been just awful for months. Customer service is just rotten. No, wait, there is no customer service. But it is still rotten. Everything seems to be so bad and so confusing. home our phones only have one bar - are you kidding me?? We do not live in the boonies. We are in town with a lot of homes and businesses in the area. Can't go live on ring. Went to auto pay to save on our bill, and they stopped sending statements. no statements for months. none come via email either. We just have to have statements, because we are going elsewhere and want a current bill to take with us. have signed up on website before but wouldn't take password which I wrote down when we signed up, so go through setting up a new password, but says doesn't recognize user id. so went through process again and then says already registered!! . HELLO it can be both!!! call in and will be on hold for some 45 estimated minutes and they instruct you to go through your phone via link via text message. tried to sign up through the app. as the website wasn't taking our written down password, then would say user id not recognized, so go to sign up again, and says user name is already signed up. Hello??? So go to sign up using mine this time (husbands was used before) phone and you put in a new user id and create a password, and confirm etc. and then submit, and it says user name already taken, and it wipes out interred password and confirmed password, so unless you stumble across one that has not been taken you will find yourself doing this over and over again. It is going to be see ya Verizon. Enough is enough. And I feel I didn't get a new phone from them as it was set to a foreign language! We are in the U.S. My husbands android did something that locked him out, and he stopped at two verizon stores, and they said sorry nothing we can do. go to Walmart. so he went to Walmart and it was a so simple fix to open it up. On the website, started chat, and was told 20 minute wait, so waited, and poof, after about 15 minutes, bounced me off and said chat and log in was cancelled due to inactivity?????? Want lots of aggravation. go to Verizon. We have now signed up with t Mobile, they paid off my iPhone, we have better coverage, 4/5 bars on our phones and my iPad, and we are paying almost $80.00 less each month for the same coverage!! And we checked out two near by locations and each had 4 people working. Stop at Verizon, and you will probably find only one employee, two at the most. Your wait time at t mobile, will be very brief, if at all. at Verizon, you can expect to wait and wait and wait to be helped.

The absolute worst company. You can no longer reach a rep. The tech support system hangs up on you every time after 'inviting' you to use a text link. When you do there is no one to help you on text support. My VM is full with ONE saved message in the system. HORRIBLE COMPANY.

I cannot receive messages. I need to receive a code from PayPal for hours and somehow I was not receiving the message. To my surprise I do not receive ANY TEXT MESSAGE. I have tried changing my sim card from cell phone, but it doesn't work. The support ones have not given me any kind of solution.

I originally switched to Verizon for their $500 gift card offer when you bring your own phone. I was using an unlocked OnePlus. At first, about once a month my phone would just stop receiving texts. Randomly after about 24 hours I'd receive 12+ messages out of nowhere. Furthermore, the texts all said they were sent at the exact time I received them. This quickly became an issue when friends didn't understand why I wasn't replying, and when I needed text confirmations that wouldn't come through. Eventually I figured out what was happening and learned that putting my phone in Airplane mode and back out would resolve the issue. But then the issue started happening a couple times a month.. and then every week.. then almost EVERY DAY. When I tried to call and get support it was like banging my head against a wall. A bunch of foreigners who can hardly speak English and who can't understand what you are saying. After multiple times on the phone, I had zero help, let alone a resolution. Eventually I got pissed at the issues and broke the phone. Now I am on a Motorola and seem to no longer have the missing texts issue. Instead my service has become VERY flaky, frequently getting messages saying "No Internet Connection" or texts failing to send and saying "Contact your provider". Thus I am still constantly restarting my phone to reconnect. Furthermore, the gift card they gave me can only be applied to Verizon purchases. What they want is for you to buy upgrades like headphones or cases at insane prices. If you want to use it towards your bill, you can, if you're willing to suffer the process every month. You have to have auto-pay set up to get your $10/mo off to get the price they advertised to hook you in the first place. But you can't use the gift card for auto pay, and you can't just apply it to your bill whenever you feel like it. So every month you have to wait for the bill to be "ready", and then try not to forget to use the gift card in the 10-12 days til it auto-drafts. And EVERY BILL you have to re-add the gift card (hoping you lose the number?) and make a payment. This is a ridiculous waste of time. I will be waiting the 12 months required to retain the gift card value, and then switching companies.

Verizon has given me good service and it has been very reliable for my Fios connection. Service is fast and responsive, but it does cost more.

I have been with Verizon for over a year now and have had nothing but experience after experience where they have just outright proven to me that the value they place on me as a customer is a big fat ZERO! I have an account with another National carrier (T-Mobile) that has gone above and beyond to insure that my needs are me, I have the service I want, the equipment I want, and that I am satisfied. As I said I’ve been with Verizon over a year and am eligible for an upgrade so I call for the upgrade and they tell me that they want this astronomical amount of money down in order to upgrade me even though I am trading in an iPhone that over half the the thousand dollar cost is paid off so they get that phone back and want a bunch of upfront money even though I have NEVER required a down payment for anything prior to this! It looks to me like they are intentionally making it a ridiculous price on purpose to keep me from getting any value for the phone I have already been paying for. On my line with T-Mobile the upgrade me from an even older less valuable phone to the new iPhone 13 Pro Max for $0!! What does that say? They actually value me as a customer. As a result I am going to switch completely over to T-Mobile where they actually value me as an individual customer and they appreciate me spending my hard earned money with them! We have choices where we spend our money and I would recommend that you look anywhere other than Verizon, especially if you want treated like you money and business matters!

Definitely has the best coverage of any phone provider!! Love the coverage in Texas! I tried AT&T and I hated it - always dropped my calls

I wish I could leave zero stars. They told me my bill would be 123 and it's been 142 and everytime I get on the customer service with verizon, they just throw platitudes my way and say they will fix it going forward and they never do. I keep overpaying, and wasting an hour each month talking to them while they try to supposedly do something to remedy the situation. Verizon has gotten worse, do yourself a favor, stay away from this company. Looks like ATT and Tmobile have surpassed them, never thought that could happen, but this is the world we live in, where some people look to improve to really help people and get better like ATT and Tmobile and others get complacent and stop caring like verzon. Buyer beware, don't say I didn't warn you. Also, they promised me a $500 visa gift card where they told me it would get send to me in 8 weeks and I don't have to do anything but wait, well now they tell me I was supposed to submit a redemption within 30 days.