VerizonReviews of verizon.com

Update: Time in store 3 hours 11 minutes. No other rep came to assist me after my helper literally got off from work while I was waiting. My last tech rep Brandon was extremely knowledgeable, helpful, kind, and quick. *** They get one star for the kind young lady that helped me in store. Besides the fact that my data doesnt work more often than not... Spent three hours instore trying to get my phone replaced for a mic issue not due to phone damage. Opted for a repair at no cost only to be told no repair location was within 50 miles. Offered mobile tech then informed none available in area. Finally told I had to pay for a replacement since as stated above they have no capacity to access and engage their own protocol. I debated and askes for a supervisor abiut having to pay. After some additional ridiculous amount of hold time, I was finally promised a credit toward next bill. Not happy that Verizon would get to hold my money for 30 plus days. After that the rep dropped the call while preparing to take my payment information. Texted to say she would call us back but never did. Store rep made four attempts before getting someone to help us pickup where we left off. Transferred again and out on hold another 30 minutes. Did I say I spent three hours in store? Even the rep left because she got off work. I was left sitting with no assistance waiting for a fourth transfer. A total nightmare.

The latest upgrade offer by verizon has been the worst experience I have ever had to endure with any company EVER! From misleading information from their reps, to outright lies from their reps. I don't care if they gave me a top of the line iPhone (which is what I upgraded to based on a $800 trade-in value for my old phone) for free, this experience (which has still not been completed) would still not be worth it. It has cost me hours of my life I will never get back due to the endless phone calls trying to resolve the problems that started immediately. I realize most people will not find this, nor will factor it in, but will have to learn the hard way because we all just want what we want and want to believe. Both my wife and I continue to have to call every month when our new bill from verizon shows up, and have to continue to fight to get them to put things the way things were promised. We have both had to learn the hard way just how poor verizon is. And this whole "you are not in a contract" selling point. There is more than one way to get you into a "contract". If you don't agree to an interest-free payment plan on your new phone (24 months at a minimum), then you don't get the offer of a high trade-in value of your old phone. One of the things the verizon reps will misrepresent with. Which simply means that you have to stay with verizon for another two years until your phone is paid off, even though you are not legally bound into a contract. But if you tap out early, then you are charged full price for your new phone and your trade-in value disappears. But good luck public: get that new latest and greatest iPhone 'cause it is sooo cool (extreme sarcasm)! You will be the latest envy of your friends with your new iPhone. Just don't do it with verizon. I have talked to 7 different verizon reps and this list I am sure, will continue to grow: Mary (Philippino-outsourced call center from what I can tell), Judy (another Phillipino call center moment) Zanetta, Victoria, Ron, Marcy, and last but not least, Joe. All this within the month of January of 2022. Since this review says it will send a copy to verizon, I will even include my order number for the world to see: 10313526, Location Code: P218101, Order Date: 12/28/2021 iPhone 13 Pro Max. Overall, one of the worst decisions I have made... but hey.. I am sure it happening to BOTH my wife and I (we have completely separate verizon accounts also) represent the exception rather than the rule.

Recently saw a commercial for 5g home internet. Sounded amazing. Anything to get away from Spectrum would be great. I received something in the mail on this service. I just called and was told it is not available in my area. I live in the Cincinnati Metro.. I was then told by the representative that it may have been available for me at one point but it must have been too much time.. the thing they sent me in the mail to my apartment was received this week. I really appreciate the complete waste of time and getting my hopes up for some bogus reasoning from the technician on the phone. They are alright with wasting their own money and time sending these notices about getting their service out when service is unavailable. Seems wasteful by all means and they managed to lose a potential customer in the process.

One of the worst companies to deal with it in the world. Had a stolen phone in November 2014. Verizon crooked corrupt network all lies doesnot know what they are doing how stayed in business this long the public wonders. The most horrible company corrupt employees are working there. 891400000114771715. LGG3 phone phone 📞 number. 201-364-8099. What kind of Verizon are they running Does anyone at Verizon knows where the phone is. Reported as stolen. Nobody calls replies I had a stolen phone in November 2014. LG says on Verizon network. I sent my phone to India 🇮🇳 to please help this company must uncooperative company to deal with had all my pictures taken on this phone. Tell Verizon to get their act together and help find my phone and tell them to please contact the FBI 202-462-2969. US Marshals at 202-307-9100. I would never 👎 recommend Verizon to anyone. Verizon crooked corrupt network should be ashamed to be in business. I cancelled even their crooked corrupt cable network years ago.

I switched to T-mobile in September 2020 because it was less expensive and I could never get through to a Verizon rep without waiting for 20-30 minutes. I believed that my Verizon account was cancelled at that time as my number was switched over. However, Verizon continued to bill $80/month for my account. In October 2020, after waiting on hold & being transferred to numerous agents to address the issue and having to repeat the problem each time, an agent told me I’d paid the final bill and my account was closed. Given that the main phone number was transferred & “closed,” I was unable to access any information on Verizon.com about my account. After several months of still continuing to receive bills into 2021, writing letters, calling, and being put on hold for up to 90 minutes at a time, I was finally able to ascertain that the bills related to an old Jetpack with a different phone number attached—a number I didn’t know & couldn’t locate given that I hadn’t used the jet pack in a year. I spent over 15 hours between letters, phone calls, contacting the store which sold me the jet pack back in 2017, and still kept receiving bills for a closed account. Ultimately Verizon sent my account to collections, which was a shock as I have perfect credit and had never had an account in collections before. I finally gave up and paid for a service that was cancelled many months prior.

First of all, I have come to realize that the problem with Verizon's so-called customer service is --- it all depends on who you get. The agents run the gamut from high-school-dropouts to very helpful. Too many times you get the former and it takes you hours to resolve a problem, if you ever do. Occasionally you will get the person who you know can help you, but pretends they can't because they don't give a damn. Secondly, their recycling program is a joke. I tried to get a prepaid label to return a phone and I went around in circles and never did get a label. They sounded good, but that was it.

This is a company that does not care about customer loyalty. Our church has had Verizon since before it was Verizon. During the pandemic our services moved to online. Verizon cannot figure out how to provide a reasonable discount while we are not using the services. Verizon also has this trick called (surprise) automatic renewal -- so they will ask for about $5,000. If we switch. This is truly punitive to the community. -30-

Shame on Verizon. Calling for over 20 days to solve financial issue. No updates, no news. All they gotta do is to transfer my call to each other. If manager or supervisor reads this review, hit me up at meykho at gmail.com If you solve this issue, then i'll remove my review and will come back to verizon.