VerizonReviews of verizon.com

My husband and I attempted to switch our phone service to Verizon on Aug 20, 2026. One line went through quickly but the representative had trouble connecting the second line. We were on the phone with a customer service rep and a very nice technician in excess of four hours. The verdict was that something was wrong with the phone. We were eventually transferred to an Apple rep who made us an appointment the next day at an Apple Store to have the device checked out. We reported to the store at the scheduled time only to find the phone was in perfect working order. Having this information, my husband immediately went to a Verizon store on Leesburg Pike in Vienna to seek help. The representative half heartedly tried something that did not work and advised that he needed to again call customer service - Arghhhhh! My husband attempted to call customer service from the store but was told he wasn’t able to because he was not the prImary account holder. He phoned me and asked that I call Verizon to add him to the account. I did so while trying to watch my grandkids playing - ridiculously inconvenient. Did I get my husband added after more than an hour on the phone? No! Not even sure what the tech told me about why he was unsuccessful, but I was so frustrated I just hung up. On Aug 22, we visited the Verizon store in Clarendon. We were greeted by Darion and I felt we were in good hands. He identified the issue almost immediately. The IMEI number for my husband’s phone had been entered incorrectly and the account (not sure why) had been locked. He and his manager tried everything to bypass the lock but could not beat it. We spoke with technical support for now a third time in three days, but Darion was there to help navigate the call. The tech, her supervisor and then HER supervisor insisted they had to verify the phone by sending a text message to it. This requirement came with their full knowledge that the phone had NO SERVICE and could not receive a text. Well over an hour later the supervisor’s supervisor determined she would enter an escalation ticket and explained it can take 24 hours to be addressed. In the meantime, Darion was also working on his phone with Cathy T, a different Verizon tech. It took the two of them a little time, but after putting their heads together and trying several things, they successfully got the IMEI changed. Shortly thereafter the phone was connected to the network. SUCCESS! It was not an easy process transferring our service to Verizon, but it was an absolute pleasure to be assisted by two professionals who refused to let us down a third time. Darion and Cathy are the type of employees that employers dream about. I write this review mainly to commend them for their can do attitude and skills, and to thank them effusively for the service they provided to my husband and me. These guys should be in charge of training at Verizon!

Switched to Verizon after a friend recommended it. Really glad I gave it a shot. Setup was straightforward.

I purchased the one month international plan for Japan. After poor connectivity in Japan I submitted a chat to cancel it after 2-3 days. Unfortunately, Verizon still wanted to charge me for the entire month. They ended up charging me for 70% of the plan. Disappointing result since I've been with Verizon for over 13 years.

Had T Mobile for 8 yrs, had zero spam calls . I decided to try Verizon and I get at least 10 spam calls per day! Are they selling their cell numbers? Something’s up because I have to continuously block calls all day long. Always about iIRS tax Debt. Mistake changing!!!

Verizon is Avery good company with good product. But the problem is that some of your products are not strong and some don’t lasts long

I've been with Verizon for past 10 years and honestly love the service . Only giving it a 4 start because I wish they would lower their prices down . I would long time ago switch to a different company but I have a whole family who would need to have number changed and some don't approve so we kind of stick paying a high bill. They do have good promotions ones in a while and I do like when bill can be lowered. But if i we're to start I would go with bit cheaper company! With slightly better benefits

From May 18th to July 25th. That's how long it took to get my BYOD rebate. Updating to a 3 because the last customer service representative I spoke with was extremely nice and knowledgable. I would likely give Verizon a 4 if it weren't for the data speeds being so incredibly slow and voice service being totally unavailable in a large city. All in all, this is a first world problem, but would be nice to have a little more expectation management spent up front. These rebates are NOT fast. --- Edited based on an update: Updated to 2 stars from 1. My rebate has moved to “processing” after finally getting a human being who knew how these rebates work. They are handled by a third party. North something or other. They have indicated my rebates will be available in 48 hours. We’ll see. I’ll post an update if that is the case. ——- Been a customer about two months. Bring your own device rebate was supposed to be in my account on July 5th. Nothing. Then on July 13th. Nothing. Then they moved it again to July 15th. Today is the 16th. Nothing. I’ve probably spent the better part of three hours of my life talking or chatting with customer service and I haven’t gotten a single shred of information about what the issue is. Entirely disappointed in Verizon. Thank god I never signed a contract. Not to mention the service in a major city (Augusta GA) is spotty and the data speeds are totally pathetic. I have sub-1MB speeds at my house in the middle of town. It feels like what cell phone service would be in a third world country in the middle of the wilderness. It’s been an absolute downgrade from AT&T and will be switching back at the end of this billing cycle. Total letdown. Zero stars.

Verizon, love their signal, but HATE their price. Grandfathered on their data plan but I will no longer pay the outrageous fee. The majority of the carrier resellers use the Verizon network anyway, so why pay the price that VZ command? See you later VZ, but please do keep increasing your dividend.