VerizonReviews of verizon.com

I told it off but now am certain that people should be warn of such activities I experienced. Starting from the first month of opening my account I had delays with orders that I paid extra to ship faster. I had equipments ship to location I asked over the phone not to ship to. I had equipments devices that were returned and refunded but are still on my account for two months. Of course I was billed with those returned devices and phone lines. Moreover I was billed on one of my account a month ahead before I even received the phones. I also had gift card which were supposed to be good as cash as long use with their company. Lastly I had promo credit stolen from my account after was recently given. If you want to pay that much to crooks that stole from me then feel free but don’t say no one warned you!

I finally spoke with a real person who told me what I needed to be able to use my credit. She was patient and waited while I looked through my emails to find the information she needed to complete the transaction. She could definitely teach the other representatives a LOT of things about customer service! I'm leaving the single star because Verizon needs to better train their customer service reps, including those doing chats with customers. Updating the online software would also be a big plus. I have been frustrated for months trying to use my $350 bring your phone credit. I tried to use it on my bill but I had recently paid the bill and I was told I couldn't use it that way, so I wanted to apply it to the amount due I had left on my device, but the agent couldn't help me with that request and apparently was unable to transfer me to someone who could help me. The online chat I am always directed to is useless, I need to talk to a real person. Customer service is not available 24/7 I guess. All I have wanted to do is use the credit. I brought 2 additional lines to Verizon one with a phone and the second bought a new iPhone and watch and I bought a watch at the same time. I wanted to pay off my phone sooner to get an upgrade, but now looking for another service may be a better idea.

Verizon charges top service prices for mediocre data/reception with below average customer service.

DECEITFUL, BAIT AND SWITCH with THE WORST customer service. Every person says something different. You go with what someone tells you in the store, you get your bill, it is wrong you try to call the store but get the automated line, takes min 30 mins to get through, they either tell you one thing then it's not done, tell you to go to the store, the store tells you to call, each person tells you something contradictory to the last one, they say it's straightened out. My most recent call (I have now been to the store 4 times and 3 calls) they told me, no the correction you are saying the woman said was done was not done, is not possible to be done, go to the store, make them fix it, don't leave the store until they show you it is fixed on your bill. I don't even know where to start...we went with the Dec BOGO deal, they sent me home with a phone to activate, I was 12 hours without service, then the bill showed the phone was not free, that I owed over $700 for it, the $300 payment in store did not show up and was being charged for that. Went back to the store after not being able to get through on the phone, they said, oh you already got a phone free you want two free phones and said it was free like they'd said. The bill continues to not reflect that it is free, after a 45 min wait on another call in, she looks it up, says it does indeed qualify for the BOGO but I need to wait 1 to 2 billing cycles. Now the second billing cycle comes, still shows I owe payments on the phone. After a 30 min wait time to get on the phone, he says it is not listed as BOGO could never have been eligible for BOGO, the things the woman said was done on the last call is not in there or in the notes, and to go to the store and make them apply the BOGO, and to not leave the store until it shows up on my Verizon login. MEANWHILE, I have not been able to login to Verizon. I simply get the msg "I need help that does not require signing in bc my issue is with signing in, NONE of the links work, I keep getting "Sorry we are not able to process your request at this time." He says to unregister then reregister, but that also gives me the same unable to process your request. When you ask for password reset you get that msg. When you try and ask for help in the chat, you get the msg that you have to be logged in for help...even though the issue is with the login. I live in Hawaii, and customer service hours are mainland hours, so with long wait times and their hours, odds are low to get through. Also, the woman said the bill for both would be $150, last month is was over $300, this month is is over $200, they said you save $10 for autopay and paperless, but it keeps getting added back on, you set it up and it cancels it. ALSO, I am supposed to get free Hulu and Discovery but due to ongoing login issues can't get in to set that up with the second account (since we got two lines just bc of this BOGO deal), and it will probably expire before I can ever even get logged in. This has been a nightmare. DON'T USE VERIZON. Go elsewhere. I regret it...and sadly even attempting to fix it or get out of it continues to be unsolvable. ANY company at this point would be better than this. Deeply disappointed. I am so tired of telling my story over and over, having to re-explain, then explain what the last people have told us. It is exhausting and so far getting nowhere. AND costing way more. Don't believe their advertised prices.

STOP SENDING ME ADS IN THE MAIL!!! I left four years ago because their coverage, cost, and customer service is horrible. They are a bunch of liars and sociopaths who run this company. I will not be back no matter how many ads you send me in the mail. I have requested they stop but they don't listen, they just pass the buck to another department. If you want to save paper, STOP SENDING ME ADS!!!! Update: still sending me ads in the mail. STOP IT!

Awful customer service. Used to be the reason why I went with them. They got cheap, outsourced and now customer experience is a ZERO.

verizon customer service, what customer service? they won't answer the phone to report my phone was stolen, but they want me to pay for horrible service.I have tried reporting for two months, and they hang up on me or don't answer.

Finally found a person at a phone store in Myrtle Beach, SC ,who knew a whole lot about iphone problems, his name was Jamal Tucker. Gotta say, Verizon has been a whole lot better for us than ATT which was awful in every possible way. I've also found the verizon phone help line much easier to deal with than lots of companies, less annoying and again, the people actually seem to know stuff.