VerizonReviews of verizon.com

This is a complaint about a chat today (8/16/21) around 8pm. Spoke to rep via chat about my security concerns. Agent was condescending, outright rude, and would not connect me to a manager or send a survey to complain. They also would not end the chat which held me up from getting in touch with someone that is actually willing to help me. Bc when you contact the chat again you get the same rep unless they end the convo. I said that they were condescending and rude and they literally said "you're welcome." Said I was going to follow through with a complaint and they said "sure." Ended the chat myself and the next chat person is saying they are a supervisor named "manda," employee id # 2626756052 (which is probs fake and probs the same awful rep as before). This "supervisor" which is probs the same person started mocking me by sending repeat texts over and over again bc I asked for the email to file a complaint multiple times so every response they sent they sent it over and over and over again. Which is mocking. They refused to give me an email to send a complaint and said I have to MAIL a complaint lol. The (likely false) address they gave me is: PO Box 660108 Dallas, TX 75266-0108 Which seems obviously fake. Not only am I writing this review, I promise you, "manda," that you messed with the wrong person and I am escalating this bc of how unprofessional you are. That being said I have literally NEVER had anything but great service before. Have had problems, sure, bc I was given incorrect info, but never had anyone be rude like that. This person does not reflect my overall experience with Verizon. This one star is for them and them alone. In my experience Verizon does typically care about the customer and they are normally very professional and helpful. That is why I am writing this review of the poor customer service experience. Bc they need to know that they have a bad egg on their team that they need to take care of.

I was surprised to see 60% of Verizon reviews that are negative. My experience just now with the Verizon automated attendant and once last year was fantastic. We all run into horrible situations that stress our finances. I have one now. Verizon quickly was able to schedule a payment that will easily be paid. And they did the same last year. It has is one of the best customer relations I have experiences I have had in 2021.

Went to the Verizon store located 46-105 Murabella Pkwy #8 St Augustine Fl The agent named GARRISON was outstanding, He knew how to fix my issue..a rare thing today..Christopher Bradshaw is the manager of that store..5 stars for him and that location for hiring the right staff. Highly recommended...

Customer service is terrible. Took me hours to find somebody to help me with my questions.

Terrible! I've just been in a live chat with their agent for fifty minutes - absolutely useless, just wanted to pass me round to other people. Internet is very unreliable, and they won't send round a technician to fix it. Very expensive, very poor consumer service.

From May 18th to July 25th. That's how long it took to get my BYOD rebate. Updating to a 3 because the last customer service representative I spoke with was extremely nice and knowledgable. I would likely give Verizon a 4 if it weren't for the data speeds being so incredibly slow and voice service being totally unavailable in a large city. All in all, this is a first world problem, but would be nice to have a little more expectation management spent up front. These rebates are NOT fast. --- Edited based on an update: Updated to 2 stars from 1. My rebate has moved to “processing” after finally getting a human being who knew how these rebates work. They are handled by a third party. North something or other. They have indicated my rebates will be available in 48 hours. We’ll see. I’ll post an update if that is the case. ——- Been a customer about two months. Bring your own device rebate was supposed to be in my account on July 5th. Nothing. Then on July 13th. Nothing. Then they moved it again to July 15th. Today is the 16th. Nothing. I’ve probably spent the better part of three hours of my life talking or chatting with customer service and I haven’t gotten a single shred of information about what the issue is. Entirely disappointed in Verizon. Thank god I never signed a contract. Not to mention the service in a major city (Augusta GA) is spotty and the data speeds are totally pathetic. I have sub-1MB speeds at my house in the middle of town. It feels like what cell phone service would be in a third world country in the middle of the wilderness. It’s been an absolute downgrade from AT&T and will be switching back at the end of this billing cycle. Total letdown. Zero stars.

Was patronized, belittled and invalided by a customer service for speaking on my right to lower bill. Also, after that he the nerve to push products I never asked about.

It just takes 223 courageous Congressmen to SHUT VERIZON DOWN once and for all. Just screamed at a Verizon customer service rep who is not even American. She could barely speak English. ME: "Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to? VERIZON rep: "Hope you having a nice day? Did you hear what I asked? Are you having a nice day? ME: ""Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to?" VERIZON rep: "What name do you prefer I call you?" ME: "ARE YOU LISTENING TO ME? Could you please tell me why my wi-fi hotspot is so slow? What is this 10G I'm limited to?" VERIZON rep: "We do not tolerate any abuse. We will disconnect this call."