VerizonReviews of verizon.com

I have been a Verizon customer for more than 20 years and have experienced both good and bad service over that time. Recently, however, the experience has become frustrating and confusing. My bill increased again, so I contacted customer service to understand why my loyalty discount had been reduced. The first representative suggested that I switch plans and apply for a military discount without first asking whether I was eligible. I found that recommendation inappropriate and dismissive. If loyalty rewards are only temporary promotions, customers should not have to constantly switch to newer plans just to maintain a reasonable bill. The next representative never completed the verification process. I was told a verification link would be sent, but it never arrived, and the conversation went nowhere. Eventually, I reached a representative who was helpful and able to reduce my bill. While I did not appreciate being told to "relax," he was otherwise attentive and worked to resolve the issue. My biggest frustration is that I seem to have to call every year to negotiate a reasonable bill. I would rather have straightforward pricing without constantly changing promotions, plan requirements, discounts, fees, and special programs. Verizon is not all bad, but it is not all good either. It remains one of the most expensive carriers, and for what customers pay, billing should be easier to understand, and customer service should be more consistent. If I have to go through this same process again next year, I may start looking for another provider.

Ive been a loyal customer for going on 9yrs. And as im about to make my very last payment on my phone. which was a promise to pay scheduled payment. And then they tell me. if i pay my past due balance they will pay my phone off. and finace me a new one if i give them the one i just baught. So let me get this straight. if i pay my phone off. You will finish paying it off, is what they said. Dont know how that fits reality they tride to get me to give them my phone for nothing. This company has really went down hill since i started with them 8yrs ago almost 9. And they went up on my insurance by $8 without telling me. And when i made a claim on said insurance. they sent me 3 phones instead of the one. i asked for. And wanted to charge me i told them hell no send shipping boxs now. They made my premium go up. So they could get more money. I tjonk now my phones paid off im going to find better service. Thats another thing i have 1 lil bar. Hardly get any of my calls or msgs at home. And I can see a tower out my back window. Im done being robbed. reason they get a 2 star rating is the promise to pay button. If not for it id left along time ago. That is very handy. And it helps when you get paid bi weekly or need extra time. Thats the only good thing about them.

Had an upgrade to my phone available and charged a $40 upgrade fee. $40 for what? Also wanted $30 to transfer data from old phone to new, which used to be a free service. No wonder they are losing customers.

This company sucks they lie lie lie & keep lieing to their customers promise u oh u are getting a free phone if u do this u turn around & you have a$ 700 to pay off before u can get or upgrade to another phone find another company this one gets a F - in my book been with them for 22 years & this is the way u treat customers loyal ones get bent

I'll bet Verizon's million-dollar executives are scratching their heads over their Champagne-and-caviar lunches, wondering why T-Mobile is eating their lunch and stealing their customers. I'll also bet that is why they have had to lease data space to Cox Communications for their new Cox Mobile service at significant savings over their own pricing. This kind of business strategy is thoughtless at best, and suicidal at worst. Cox's entry and use of Verizon's towers will only hasten Verizon's demise as the premier carrier in the United States. In fact, Cox goes so far as to stop "just short" of advertising that it uses Verizon towers. And when you talk with Cox Mobile salespeople, all they speak about is that they're running on Verizon's network. I wonder, and scratch my head, walking into the local corporate Verizon store and see two, maybe three customers milling about, waiting for four, yes, four, Verizon salespeople who are laughing and talking amongst themselves, why Verizon now finds itself in the position it is in. I waited over ten minutes last night at the Verizon store after leaving the T-Mobile store across the street. T-Mobile had five or six working staffers trying to keep up with twice as many customers. And Verizon continues to wonder — and is only now trying to catch up — with all sorts of incentives for new and existing customers. And by the way, those "incentives" come with all kinds of contractual agreements, including three years of indentured servitude to Verizon. While T-Mobile has its share of problems — it has oversold its services, has inadequately trained Filipino agents, and hour-plus-long phone and in-store wait times — Cox Mobile also has significant issues, having tried to enter the realm of Verizon, T-Mobile, and AT&T on two prior occasions and failed abysmally each time. And Cox also has incompetent offshore contracted agents, just as T-Mobile, Verizon, and AT&T do. And let's not forget AT&T, with ridiculously high prices, poor offshore customer service, and faltering service. Does anyone wonder whether Verizon will be the ultimate loser in this scenario, just as Sears, Pan Am, Kmart, and TWA, and a host of others, who thought they were too large and important to fail? If I were Verizon, I'd start brown-bagging it instead of caviar and Champagne, and look within, instead of what they've been doing for years. The market is changing, and Verizon needs to adapt. It's time to compete with intelligence, not just size and reputation.

Verizon was never honest about charges. They randomly and regularly increased my payments.Originally they said I would pay $40/line. THAT never happened. At one point I was paying $277/month for two phones that had been paid off. I could never get a straight answer about this from reps online or on the phone. I would advise others to refrain from giving Verizon your bank information. I also spent more than a year trying to remove a dead person from my bill/account. We’re now with Comcast; we appreciate their honesty and their customer service.

Verizon wifi. Been on the phone with them for more than one hour to pay a $35 bill. They couldn't set up an account, believe that. Went through all the motions with 3 reps. Still no results. Biggest company, poorest service.

Fast coverage but overpriced—mystery fees every month, terrible customer service, and only worth it if you need reliable signal in the middle of nowhere.