VerizonReviews of verizon.com

Verizon customer service could not be any more useless. I have confirmed autopay set emails from Verizon. I can see in my account app that Autopay is set up and ready to use. Yet my payment on 5/11 failed and they want to charge me a $25 return of payment fee. So I contact their CSR via chat bc you can't get anyone on a phone and with long delays between responses all they can say is "there is no bank information in the account". Yet I'm looking at confirmations from Verizon and in my account on the Verizon app I can see the bank information right there!!! The CSR cannot explain why there is no bank information and simple says "check with your bank" and "try another payment method" with absolutely no concern from them over the fact that Verizon confirmed Autopay is set up and shows the bank information in my account!! The issue is not my bank and yet they want me to do all the work to figure out the issue and charge me $26 without knowing why?!?!?!

customer service that is not able to help with any issue

My service was working great till last week when they won their net neutrality appeal against ourselves. They say one has nothing to do with it. They lie. Out of nowhere, I almost never have usable interest, almost never. I was on hold forever, called forever- they gave me $20 credit - stroke job. I can't even make calls out of nowhere. My acct in good standing. I'm leaving ASAP. Long time, 25yr client, am leaving. STAY AWAY FROM VERIZON.

Outrageous bill, harass you for money every other day. I tried to put the password f***verizon, and it says its to easily guessed. So that tells you theres lots of unhappy people. Look elsewhere

This is a follow-up on previous complaints. It took over nine months and a complaint to the Better Business Bureau for Verizon to hesitantly give a refund for my deceased mother’s landline account after we, her grown children, accidentally overpaid a month on her landline. I had called Verizon in October 2021 and they promised we would get a check. It just had to go a few months since cancelation and the check would go out automatically. Never came. It got to the point where it wasn't even about the money anymore. It was the principle. Who wants to get screwed around? I am sure many people just give up. I don't get the FIVE star ratings, by the way. Seriously. The service provided to my mother was awful. The wifi didn't work half of the time and was so bad she finally canceled it. We had to continually reboot the modem. All she had left was the landline and it wasn’t much better. Anyway, some sort of debit card with the refund was finally sent to us. Can"t wait to see if it actually works.

I recently bought a new iPhone through Verizon. They sold me a screen protector that was guaranteed for life. The screen protector shattered and I took it back to Verizon. They told me that I needed to take the phone over to a cell phone repair shop across the street to install a new screen protector for $10. I told them that the implication was that when they said it was guaranteed it would be a free replacement. He told me there was nothing he could do. I told him there was something he could do. he put on the first screen protector he could put this one on too. This company from a customer service standpoint continues to disappoint.

they won't let me into my account oh my god stop telling me that it's not in your logs or something just let me in i just reset my security question and it is telling me it wasn't right or whatever just please let me in everything has been fine except this

"BAIT AND SWITCH TACTICS!" One of the saleswomen named Tabatha sold us two new phones that ended up costing us over twice the amount of money than we had asked for in our first billing along with no disclosures of return policies, fees, and when we decided to return the phones under their 30-day return policy they said that we would lose the previous phone numbers that we have had for over 12 years and they charged us over $ 300.00 in fees!! Shameless and deceptive business practices