VerizonReviews of verizon.com

On April 8, 2022, I contacted customer service to inquire about FIOS internet for my commercial office where I run my small business. In our area of New Jersey, the only options for commercial/business WIFI was either Verizon, or Comcast. Ultimately I chose Verizon due to the fact that Comcast stated I would be required to be in a 2-year contract even though it was $30 cheaper, and I would be penalized if I canceled early within the 2-year contract period. Not wanting to be held down by a 2-year contract I mentioned this concern to the Verizon customer service representative, Marcus Hill, who guaranteed that I would not be locked into a contract and that I could cancel anytime if I did not like the service without penalty. So I moved forward with ordering FIOS. A few months later, I was offered a better deal from another internet provider for much cheaper WIFI so I decided to cancel my Verizon FIOS. I called customer service and the representative, Nicole, unfortunately informed me that I was in fact locked into a 2-year contract, and that I apparently verbally agreed to it when in fact I did not. And if I wanted to cancel my FIOS I would owe a penalty fee of $900. I was never informed about the fact that I was obligated into a contract, or that the promotional pricing I was offered at the time was only offered as contract pricing. If that important information was relayed to me by my original customer service representative, Marcus Hill, then I would've opted for a different company like Comcast who was offering WIFI $30 cheaper at the same 2-year contract term. When I asked customer service representative, Nicole, for proof from her manager of when I verbally agreed to the said 2-year contract, I was flat out denied any form of proof such as a voice recording of the phone call and was told to get a lawyer if I want to get the recording. There is a reason why you have the trash emoji all over social.

Verizon used to be good, at least for a while. You could check out things and your payment history on your account quickly, they had a good quick response rate, and you could add or cancel stuff easily on your account without feeling pressured. Not anymore. It has become increasingly hard to see simple things on the website, and I feel more and more like they are funneling people into basically picking options that will increase revenue for the company, but not necessarily for the benefit of the customer. Case in point, A few days ago, a couple of Verizon representatives showed up at my door steps and offered me a 5G internet service plan. I said I was ok with my current AT&T plan and didn’t need anything else. They insisted for me to try the 5G modem for a full month FOR FREE, and that if I wanted to switch to Verizon plan at the end of that month trial period, I would be charged only $25 monthly afterwards (compared to the $60 with AT&T), because I was already a Verizon Wireless existing customer. If I did not want to switch, all I needed to do was to repack the modem and send it back through Verizon’s shipping. After hesitating for a moment, considering the trial was free, and I was not committing to anything until the end of the trial period, I decided to try it out. I received the modem in the mail a few days later. After barely a couple of days of trial, it was obvious I was getting lots of interruptions in my internet connection, and it even created a problem where almost lost my my Hulu home entertainment, being warned that my zip code and home address were now different from the IP address on my account and that I could not do that more than 3 times per year(!) I stopped using the Verizon modem immediately and connected back to my AT&T modem. Meanwhile, I received my latest bill from Verizon a couple of days ago. In it, there was a $61.29 charge for the 5G modem that was originally supposed to be tried for a month FOR FREE. That charge was comprised of a $11.29 “one-time charge” and a $50 monthly charge (that, incredibly, was a “discounted” charge that would normally be $70!) I was furious. I felt I had been completely fooled. Needless to say, I asked for this 5G modem internet plan to be removed immediately from my account, and to be reimbursed for that charge that I was never made aware of, and that should have never existed on my bill. At this point, I have finally connected to a representative of the tech team who told me he was going to remove the charge, but it still haven't happened yet. Shady tricks and aggressive tactics to acquire a new market share (5G internet in this case) are NOT the proper way to run a business.

Cannot receive mailing address return Non-fios Modem been on the phone over 2 - 3 hours worst support ever to include the ai. All they do keep transferring the call or hangup Even Chat non starter as well. US Post Office even destroyed sent to address plan to file claim against them.

Verizon sent an email July 25 informing me of a 12$ rate hike. With taxes and fees it went up to 15$. I complained to Verizon. The agent promised me my rate would not go up and we would pay the present rate each month. The next month my bill was back up 15$ more. I called again. Supervisor did nothing. They blamed this on inflation that I have nothing to do with. She refused to believe I was told my rate would not go up. I filed a complaint to the BBB. A Verizon executive responded and called telling me the rate hike would remain and he had fulfilled his duty by calling me. WHAT??? Absolutely total lack of concern for excellent customers. Bad reviews all over the internet about this. Looking for a new service. HEY VERIZON CUSTOMERS, WE JUST LEFT VERIZON AFTER THEY RAISED OUR RATES. WE GOT NEW 2 NEW GALAXY Z FLIP 4 PHONES, INTERNET, NETFLIX, PARAMOUNT PLUS, GIFT CARDS FOR 126 A MONTH! AND IF YOU'RE A SENIOR LIKE WE ARE THE 1000'S PHONES EACH ARE FREE!! CUSTOMER SERVICE AT T MOBILE IN OUR CITY WAS EXCELLENT!! AND OTHER VERIZON CUSTOMERS WERE IN THERE AT THE SAME TIME SWITCHING!!

Verizon gave me the wrong Set-Top Box so when I took it back to exchange it for the correct Set-Top Box I packed up the Set-Top Box nicely in the original cardboard box. I gave it to the Verizon employee and he told me we can take the Set-Top Box back but we cannot take the cardboard box it came in. I said, “This is what you gave me. It was the wrong thing and I'm giving you it back along with YOUR carboard box.” He said, “It is company policy not to take back the cardboard box. “You have to take it home and throw it out. I will not give you credit for the return.” Even though I returned the equipment he would not give me credit because I would not throw out his garbage! What kind of company is this that requires their customers to throw out their garbage? I’m switching to Comcast!

I've been with Verizon for over 7 yrs without a single issue…until the last couple of months. Recently I've had issues with very slow phone connections. Additionally, I wanted to upgrade the phone I bought from Verizon. As far as the connection problems, after suffering through a confusing phone tree system I finally was able to connect with a service rep. His only suggestion was resetting phone network options, which did nothing, service is still having problems. Regarding attempts to purchase a new phone, their web site keeps logging out of my account when I hit various links including those for new phone devices and the BYOP page. [FYI - I’m a former director of web design and development for another company.] Called customer service severals times beginning in early June and each time they've acknowledged the ongoing web site problem. As of this writing (August 27th) it's still not fixed! Decided instead to try calling sales department directly to see if they could assist with getting a new device and two times my calls were disconnected. Reps stated they would call back if call was dropped and they never did. Then tried three times to speak to someone via their Live Chat on computer: Once they took 5-8 mins between each response and after 30 mins of not even being able to ever get to the point of asking my question I gave up. Another time chat box disconnected the conversation. And the last time, the chat box broke down completely while texting with rep with an automated response popping up saying it "doesn't know the answer to my question." (??) I don't know what's happened to Verizon internally, but it went from a company I previously was very satisfied with to a horrible mess that is falling apart on all fronts involving their customer technical and web support as well as sales operations. They’ve lost a once loyal customer.

I am visiting from the U.K. My son has just started at NYU so we visited the Broadway branch to buy a US plan for his iPhone. Josh the store manager was exceptional; he explained the options and costs clearly, helped my son to qualify for a student discount and went the extra mile to ensure all our queries were answered. I cannot recommend him too highly.

The connection is horrible. Unable to play games. The cheap price is legit you paying for garbage. This is not the wifi for gamers! Instead use Optimum. Its a bit more expensive but at least you cant play games. VERIZON IS FRICKING TRASH!