VerizonReviews of verizon.com

Just had a bad customer service chat with a rep - didn't offer any help, gave the attitude that he didn't care losing a 30-year loyal customer (he probably didn't even look) - I'm seriously considering switching to another provider.

I have been following up for more than two months to get my money back, that you guys owe me. I never thought Verizon does very worst business and loots customer's money. I have followed up with bunch of your customer service representatives and all say wait for a week and nothing happens.  Now, I know, why you guys loose customers. If you try to loot customer's money, then why the heck, they want to stay with you guys. Try to do professional business and not play with customer's money.  I have been with you guys for around 3 years and with 9 lines and when I started to move away, you guys show your back. After 3 months of you guys owing me money, you guys now saying I owe you guys money and the credit card didn't go through (What a big lie). I have all the credit card statements and nothing did return back. If I didn't get back my money, I will definitely going to sue you guys for all false statements and unprofessional business you guys doing with customers.

called verizon and of course you get the automated line. it asks you what can it help you with. So I said "payoff a device" the automated line starts saying that it is starting the process and it is not reversible processed to say its done and i am shout at a automated system no no no customer service customer service. it transfers me. I am now talking to a person and i proceed to ask them please say that did not just pay the phone i am talking on. It l didnt ask me any information at all. He informed me that it did. i told him that it didnt ask anything, not which phone or how i wanted to pay just automatically assumed i want to pay that phone off. this is unacceptable in a matter of minutes it took unathorized money from my son that owns the account that is autopaid billing. $900 dollars. verizon gives no one that answers the phone any authority to fix this;. they put in a ticket a say they are investating the problem and we have to wait 5-7 business day for the money to come back. unacceptable it can come out in minutes but they cant accept that i am telling the truth about their machine that answers the phone. Not to mention they had no autorization to take the money from my sons bank. they machine didnt ask me for my name his name his phone asked nothing whos to stop someone from stealing your phone and paying it off. I was paying a different phone on the account off not the phone i was calling about. Called back on monday and they wont even rush the ticket. machine computers should not run us this much that things cannot be reverse. Verizon used to have the best service and customer service. they are to big headed now and do care about what their customers need.

I've contacted online support and phone support a few times and have never had what I needed resolved. Basic stuff. An unused email that Verizon uses for confirmations - I am unable to see it on our account to delete it. I have my current email listed (done on the app- "my Verizon") but the old one is hidden somewhere else and stuff still goes to it. I was using online customer service to remedy this and literally waited 5+ minutes between my text and their response every time. They'd ask the same question I already gave them the answer to. Literally useless. If you move away from the app to check your email or anything, the conversation ENDS. Even without closing the app. Another time we were billed for the international monthly plan $100 and I cancelled it within 24hrs because it didn't work in the area my son was in. Live human customer service told me they'd remove the charge. It didn't happen. I called again, went through the whole song and dance with another rep. Was told I should be all set. Nope. Was never credited. It's such a waste of time, and here we spend so much money to have their service...

Our family has been with Verizon for over 8 years, we ordered new phone, and have been trying to set them up, we have been told sense Monday there is something wrong with their switch board and they cannot activate any phones, but in 24-48 hours it will work. It is now Thursday and am still being told the something, someone is going to call me at 1030am today and if it cannot be fixed today then i am done with Verizon. With spending almost $3,000.00 for 2 new phones and shipping for them not to even work. Then the worst part of it is they say they cant even get my husbands old phone to work, so he has been without any type of phone sense Sunday night. He is not able to get phone calls, text, or anything. So now we just have 3 expensive paper weights.

I spent a lot of time on the phone with representatives about my sons phone and got everything set up for full credit. Representatives were aware that I was beyond their time period but I was assured that full credit would be applied. A couple of weeks go by and I called again only to learn that Verizon changed full credit to half credit. Don’t trust what employees say it will be changed in a moment that’s how they operate.

I keep getting emails from this company asking me for paymentas as I am a loyal customer 'You’re a loyal customer, and we want to give you options' of ways to pay. 1 I have never heard of Verizon 2 I do not live in the USA 3 No way of contacting them other than by telephome. What do I want take me off your mailing list - PLEASE

Verizon Commercials During the Christmas Holiday seemed to be false advertising. They are offering a Free iPhone and other apple products. They fail to say that you need to trade in your phone, and not all phones qualify. Advertising should be Honest, and this was not. I went into the Verizon store in Kapolei and asked the sales rep about the deal advertised on TV. She explained what was required. I told her it seemed deceptive. Then she said it seemed like false advertising to you, but it is not... (They say something sounds too good to be true. It usually is.) I am disappointed in Verizon's low standards and gimmicks for making a sale during the Christmas Holiday.