VerizonReviews of verizon.com

While I am generally pleased with Verizon, the latest changes to its military discount are … bad. I have stuck with Verizon because it’s customer service is generally quite good. It is the only company that seems capable of handling deployments and return without dorking ip the process. I was surprised when, out of no where, I received a notice that I had ten days to verify my military status or I would lose my discount - final warning in fact (who cares if it is the first notification). Apparently, as my DD214 is not strong enough evidence of my service, Verizon decided to switch to ID.me. OK, I use the service, no big deal? Nope, 20 minutes later I was still attempting to sign in without having to sign in again, vice repeatedly having to be texted verifications that are outdated even as you enter them, only to get through and discover that you were signed out of Verizon when you were directed to ID.me that you were signed out of Verizon (which you have to do to get to the ID.me verification) which, of course requires you to sign back into Verizon which then needs you to sign back into into ID.me, which requires another set of random text code verification that are no longer valid when you enter them … repeat ad nauseum. Somehow, it finally went through. Why? I have no idea. Perhaps there is a little sensor that can determine when you reach the required threshold of frustration and then you finally get through? It’s pretty clear that no one validated this process was actually functional before issuing an ultimatum to produce or else! We pay more for Verizon than its competitors precisely because we have previously never had issues like this before. Demanding that long term loyal customers jump into a barely functional process is not a positive experience for anyone.

Liars, cheats, scum. They pulled all these off their forums, for language (more like being Too Factual and putting on proud display for potential new victims, the emotional state THEY INTENTIONALLY INVOKE, TO GET YOU OFF THE LINE and or avoid having to pay for the "included add ons"). And of course, while they could reach out to bi*** about that, THEY COULDNT/WOULDN'T ADDRESS THE ISSUES, So... here looks like a good parking spot. STAY AWAY!!! ::::::::start copy/paste/quote 1: "Same exact issue. Useless support staff. Upwards of 5 minutes PER REPLY is on a good day, and STILL these incompetent swine can't actually resolve anything. This last time, they kept "closing the convo" and then a new agent would come to reply wanting to start from square one because they didn't have the info from the other vanishing useless slobs. AS IM CLICKING IN FROM THE EMAIL THEY SENT FOR FREE DISNEY AND FREE APPLE MUSIC (IN THE STORE BROCHURE THEY CLAIM IT COMES WITH THE PLAN) IT BRINGS ME TO A PAGE SAYING IM INELIGIBLE, ***BUT IF I UPGRADE TO A MORE EXPENSVE VERSION OF UNLIMITED (IM ON 5GSTART UNLIMITED) THEYLL HONOR THEIR WORD... 🤣🤣🤣 I THINK NOT. FCC AND CONSUMER PROTECTION BUREAU IT IS.. Can't even log in now because every time I go to get back to the chat it makes me enter my log in details as well as the two factor code AND THEY ONLY SEND YOU THREE CODES PER 24 HOURS!!!!! LIKE IM REQUESTING A PASSWORD CHANGE. APPARENTLY THEY DONT WANT US USING THE APP EITHER. Seems they're totally fine leaving tracking cookies all over your browser to rape and monetize *YOUR* DATA with absolutely no compensation (cant wait for *TIKI* to start paying out from all these pigs), but NOT the log in cookies. Of course not. Because that doesnt benefit them, and its just one more nuisance road block preventing them from having to fix their "mistake". Really.... is ANYONE stupid enough to believe its a mistake, anyway? Funny how the mistakes are ALWAYS to their benefit and your expense, NEVER for instance, a bill screwed up in your favor or something similar. Their programming and system works 100% of the time then... 😂🙄 IM IN MY FIRST 30 DAYS, SO IM GOING TO THE STORE, AND SOMEONES ***GOING*** TO GET THIS PHONE CRAMMED DOWN THEIR THROAT. I WOULD CALL, BUT SEEMS THE CENTER ARENT OPEN AND IM NOT PLAYING THESE GAMES. PEOPLE ACTUALLY PUT UP WITH THIS???? I'D SAY THATS **HALF THE PROBLEM**...." 2: "Same issue getting fixed one dishonest bait and switch/attempted lie at axtime, at at a snails pace.  First it was the apple music NOT appearing in my add ons list, then in another area, being redirected TO A "IF YOU UPGRADE TO A MORE EXPENSIVE PLAN" WE'LL HONOR THE DEAL NONSENSE. DONT PRETEND THIS IS ACCIDENTAL AND UNKNOWN.  Then with Disney. ***NOW*** when I tried to use play pass fir THE FIRST TIME FOLLOWING THE REDIRECT FROM ***YOUR OWN FXXXXXX WEBSITE***, ITS JUST THE GOOGLE PLAY PASS SIGN UP PAGE, INFORMING ME THAT ILL GET ONE FREE  MONTH ON THEM (*INSERTED*: them being Google, not Verizon) BEFORE BEING BILLED, BUT OF COURSE, AUTHORIZE PAYMENT TO GOOGLE FIRST... YALL ARE CRIMINAL AF. #FRAUD #FCC #CPB IM REPORTING YOU CROOKS, YET ***AGAIN***. More Info: basically, they rope us in with attractive offers. Then make us FIGHT TOOTH AND NAIL "separately" for each and every "included" offer, with dishonest, rude, sloppy, and incompetent cs agents, that do their best to be so ignorant and useless that you give up (I DONT,  you ***** WILL honor word). Ive even had occasions where I've FLAT-OUT HAD TO TELL THEM NOT TO CLOSE MY TICKET, AS NOTHING WAS RESOLVED AND I RSN OUT OF TIME TO KEEP WAITING TEN MINUTES BETWEEN REPLIES, ONLY TO GET A MESSAGE 2 MINUTES LATER THAT MY TICKET WAS CLOSED AS RESOLVED (and that was a supervisor!!!) AND TO RE-CONTACT IF THERE'S STILL ISSUES!!!! OR THIS ONE THREE TIMES IN A ROW ON ***ONE CONTACT ATTEMPT*** "HI, THE PRIOR AGENT PASSED THIS TO ME, BUT CLOSED OUT THE CONVO. IF YOU CAN TELL ME HOW I CAN ASSIST YOU, ILL DO EVERYTHING I I CAN TO RESOLVE YOUR ISSUE...." ::::::::::END COPY/PASTE/QUOTE *****AVOID THESE DISHONEST, INCOMPETENT, CROOKS!!!***

This review is about Verizon, particularly their Steamtown location in Scranton, Pa. It is the worst Verizon store I have ever had a worse encounter with. The people working there are all incompetent and have no idea what they are doing. September 29th we ordered some cell phone batteries from them. We actually ordered 2 to be is to be exact. It took a week to get one battery and had to go back and tell them incompetents that we were supposed to get 2 batteries. So the manager got in touch with a couple other Verizon stores to get them. After 2 days only one of the two batteries arrived. So we went back to the same store once again and told them we need that other battery. According to the employee it would be there in 3 days. So now here it is October 17th and still no battery. My sister will be losing her network at the end of this month because of the shear incompetence of these people. I contacted Verizon on the internet and asked for their help in this matter. It was to no avail, they told me I will have to continue working with the store I placed the order. Not gonna happen, I have had enough of their incompetence. When Verizon refuses to help me I decided it is time to put the word out and let others know just how awful this company is. This whole fiasco has been a nightmare and believe me it can happen to customers too. Avoid ever ordering anything from this particular Verizon store. You'll never get your parts or items and forget about the big guys at Verizon, they'll just spit in your face.

Previous Verizon customer. Was heading back to the devil because T-Mobile has been so bad I'd rather deal with Verizon or so I thought. Signed back up for service on 9/13. New phones on backorder. All good. Due in 9/30 and 10/5. Nothing... Nothing.... Look at my Verizon credit card (again previous customer still had the credit card account) They charged the taxes 3 times. Once the day I placed the order, and twice the next day. Tax was $180.20 for 3 phones. Charged 3 times. I called on 10/10 to get the charges refunded and cancel the order Here I sit on 10/17 having been on the phone for 2 hours because the charges are still on my account and the order is still pending. This is entering civil court territory. Can we please sue these companies out of existence at this point?

Verizon Store, Kihei, Maui, Hawai’i I have had nothing but months and months of trouble after buying a new iPhone 13 at this store. Over 6 months! I purchased a new iPhone 13 pro max here on April 5, 2022. I turned in my iPhone 11 Pro Max as part of the deal. The employee who was helping me said there was only one phone left and because I was in a hurry I didn’t think about it. But the box had been opened. And there was something else wrong. They transferred over everything, but there was a problem with the SIM card. In short, it has been a complete NIGHTMARE. Lost calls, lost texts, and I run my company business off this line. They made some improvements. But it was never quite right. I decided to get a second line, a Maui 808 area code phone number. From that time, the problems increased. It turns out that my original phone number, a 510 area code, was never disconnected from the former iPhone 11. They can’t seem to do that. I have spent well over 8 documented hours on the phone with tech support and it is still not working. It became crucial when recently I was coming back into the country from working in Africa and had severe food poisoning on the plane. When I landed, my daughter could not reach me on either number. I had to go to the ER and we could not connect even after switching the phone on and off. I finally got a text out to her. The phone plan with data roaming cost $252.00 and did not work on either the 510 or 808 lines for most of the time I was away in Southern Africa and Egypt, 6 and 1/2 weeks. My other friends, who were using T-Mobile, had not only great service but it was FREE. Not to mention I heard that you get free Netflix and a year of AARP, if you’re in that age category. No, I don’t work at T-Mobile. But I’m going to get their service for sure. I spent another hour and a half on the phone two days ago, still trying to get the tech department to fix this, and they reassured me it would be handled. Yesterday they called and said “they were working on it”. By 8pm it wasn’t resolved, and I had 2 phone calls come in 6 hours earlier that I never got. The voicemails showed up on my phone, 6 hours late. So then I decided to try again. Last night I spent another hour and a half on the Verizon chat with another agent and after giving the IMEI and ICCID numbers for both lines again, she could not make it work and told me to go get a new SIM card at the Verizon store. WHO IS RESPONSIBLE FOR ALL OF THIS? VERIZON! Apologies for the shouty caps, but really, you people at Verizon, YOU are responsible. And if I am going to get another SIM card, why not get it at T-Mobile? Better service, better prices, better international coverage (free!) and Netflix/AARP. Save your money and buy your phone and your plan in any other store and with any other company than Verizon. Just say NO to Verizon. No.

Began with Verizon November 2021. Early September my bill jumped by $80.00 or so. I questioned it and was told my plan had changed without my authorization. I switched carriers on September 6th and today received a letter that my service with Verizon stopped on September 28th. What the heck. I can't tell you the # of lies this company tells. Just spoke to a rep by the name of Joan and after many minutes she understood the issues and said she would sort out and there would be no further letters or invoices to pay. Does Verizon believe we are beyond stupid and will go along with everything they dish out to clients. NOT. Wake up Verizon as there are other reputable carriers to choose from.

Absolute laughable service, Verizon has sold out their towers so much the "proprietary" service is completely useless. I pay $100 a month for service that works half of the time, I should be discounted for how trash my service is. I can't text half of the people on my contacts because it always message undelivered. Do your research stay away from Verizon on the west coast. The last time I was on tech support the person was angry and rude and hung up on me frustrated that he couldn't fix my issue. Total incompetence, and a sold out network that claims to be the best. It's dog water.

Went into the Verizon on State Street in Santa Barbara to make an appointment. I wanted assistance in activating a phone. The employee acted as if he could not be bothered, told me they would not be able to spend much time and might or might not be able to answer my questions. He was a perfect example of terrible customer service.