VerizonReviews of verizon.com

Home internet cube, total crap. Faulty products and tech support can't be reached by phone... ever.... Terrible service and products

I purchased a phone from Verizon and tried to switch my services. With a phone that I own not Verizon they put a SIM Block on it for 2 months so that it is almost impossible to switch. I will NEVER use VERIZON again for anything! When I talked to their customer service which is probably in India somewhere, I got several different versions of why it was blocked. You lost a good customer and I will make sure no one in my family uses Verizon. This is unacceptable.

Verizon is not worthy of even 1 star. I would give them negative stars if I could. Took them 3+ years to get our circuits for 6 sites deployed, and not even properly. They disconnected our new circuits erroneously when they were supposed to disconnect our old circuits, left the company hanging for good 2 weeks at the height of the pandemic when everyone was working remotely and needed to connect to our data center. They even backed out of few sites for our backup circuits when it didn't make financial sense for them, left us hanging to find other solutions. Then constant issues with no support. Of course they over invoiced us too. Even tried to upsell us their wireless service and not focused on resolving issues at hand. Escalation and updates are pointless, even with higher ups. Save yourselves the headache and avoid.

The agents are extremely rude and condescending. We pay so much to be treated nasty by these reps. Jessica was disgusting. I’ve left Verizon before and I will again. I hope they fire these horrible reps.

They are scammmmm! Don't buy any services from them. They are not responding, just keep asking for money! I had a T-Mobile sim card and wanted to switch to Verizon (wish never have done this), I spend 2 days calling them to run my services. Not a knowledgeable agent and expert! for registering on a website, they did not accept my address, I asked the agent to help me, and she said I will connect you to an expert:))) Never deal with them, just waisting your time!

I recently switched to Verizon 5G home wireless for my internet service. I was able to get a little better monthly rate and much better connection speeds. The problem is the reliability, it drops service way to often. My old provider I would maybe have a service drop once a month. Verizon is almost daily, and at least twice a day the last 2 days. I am becoming very unhappy with the service of Verizon.

Residential Fios service reps need training! The customer service is awful. I understanding making a check but learn to do your job effectively. You screwed up my bill, I had to call in 5 times to try and correct the issue, each rep said they would take care of the issue but didn't and the last rep I spoke with told me he couldn't do anything until a complete billing cycle goes by... LOL Big company that doesn't care about it's customers..sad situation to say the least!

Verizon is Avery good company with good product. But the problem is that some of your products are not strong and some don’t lasts long