VerizonReviews of verizon.com

My daughter lost her phone in an accident last year and when she reported it lost to Verizon they informed her that they couldn’t replace it because it was not insured so they offered a promotion on a new phone with a plan that would remove the service fees on her lost phone so she would only be responsible for the payment of the physical phone. I gave her authorization to manage our phone service at this time. She made payments over the year and got behind a few times so setup up payment arrangements . We had our phones disconnected twice WITHOUT WARNING because the reps did NOT notate it. They’ve added disconnect fees for THIER MISTAKE and refuse to remove/refund. Turns our the promotion was a lie and never attached to our account so we’ve been paying for service and taxes on a phone that remains buried in the desert. Our bills since being late in March 2023, which was paid in April, have ranged from $640-$869 MONTHLY. The past due amount was paid but rolls into each month with “added” charges and NO explanation. Verizon’s $100 million lawsuit specified Deceptive Charges, one in particular being the “Admin & Telco Recovery Charge” of which I specifically asked the Representative “Nick” at corporate in Encinitas, California yesterday and he simply said it’s an admin fee. The only assistance that Nick and his so-called assistant manager offered was to call billing and see what resolution they could off. The connected me with “BILLING” which turned out to be a specialist in SALES who confirmed that the Promotion offered last year did not apply to our account because it wasn’t even being offered (in existence) yet!! Nick said it wasn’t applied because it Expired!! What’s true? Verizon is full of Scheisters they train every employee how to speak in circles. I was on the phone with a representative night before last who kept spinning in circles without ever justifying our exorbitant phone bills no matter how much we paid. BILLING DEPARTMENT (SALES) merely offered a new promotion that would raise our current plan fees! What the fck right now!!!??!?!?!?

I have been a Verizon customer since 2015 and I am appalled about their service. My phone was stolen and I tried to recover my information with my new phone and discovered they don't support Samsung Contacts. No one at the Altamonte Springs store ever disclosed this and I trusted when they set up my back ups that I was covered. I was not. I have lost over 10 years of contacts and have spent 5 hours ping ponging between Verizon and Samsung to get help and each gives me excuses. This company is too expensive and does not deliver on customer service. I'm finding a new service and will never be back and going to an Apple phone. From trying to get access to a real person and dealing with a knowledgeable sales person...epic fail.

Someone was doing fraud (had me paying for their phone service) on my brand new phone . When Daniel, (the Manager of the Fort Walton Beach,FL BealPkwy store deactivated the fraud person's phone, he deactivated my phone. Because their acct was connected to my line. I got disconnected. After my many visits to that store to get it fixed, I was finally told, it could not be fixed...I told that Mgr, Daniel I was out the cost of a new phone, set up fee AND paid phone service I could never use. I said to that Mgr "I have nothing now because you broke everythimg." He agreed. HE AGREED. He even said Verizon owes me....I sent him and Verizon NY headquarters my receipts. Neither Daniel in his corporate store nor the Verizon New York headquarters responded. There is NOONE to help you. Verizon workers disappear when theyve caused bad problems for you. They just disappear, even when they say they owe you. That was in the summer of 2023 that the Fort Walton Bch Mgr and New York Headquarters refused to help, refused to answer letters. It is now 1 week away from 2024 and they have disappeared. During this duration, I made phone calls to many Verizon phone numbers that are just recordings. NEVER GO WITH VERIZON. NEVER EVER GO WITH VERIZON. THERE IS NOONE TO HELP WHEN THEY FAIL YOU. JUST LOOK AT ALL THE TERRIBLE REVIEWS. Verizon is a place of despicable workers and very poor reviews.

I have additional charges on my bill that through the automated service tells me its tax charges for a line on my account. A line on my account that was cancelled two months ago. When I spoke to a live person who was rude, she stated she didn't show those charges on my account. I told her well they are on my bill and your automated service also identified these additional charges. Without another word from her I got put on hold. BTW all this took 25 minutes on the line waiting for a live agent. I sat on hold with dead air for another 10 minutes and eventually hung up with my problem unresolved. I cringe every time I have to deal with Verizon. Undoubtably the worst at customer service!

Horrible company. Perhaps classic bloated company that I cannot believe I’m a customer. So a new phone app. I downloaded and cannot consistently log in. Old app still works.

This is about the Verizon stores my experience all they care about is making a sale they do not care if you cannot afford paying for those expensive phones that they sell I tried getting the latest Samsung phone and I was specifically was told they do not sell them because it's too low quality phone Verizon should think on changing their policy and have phones that people can pay for instead of having phones that people cannot afford paying for ..they do not like answering questions I try and asking a few questions and all the salesman was caring about was making a sale that's the only thing the salesman cared about ..be aware the only thing that they only care about is making a sale at Verizon stores this has happened to me at more than one store

Horrible supervisor, used other employees to have me terminated wrongfully! This person was previously terminated from help in rochester. Was sent to Pittsburgh and stupidly rehired them promoted to a high ranking position!

Wow, I don't even know where to start. We moved to the US and were told that we would need new phones as ours would not be accepted by their service. Which actually wasn't true as the SIM cards did work in our mobiles as well. When we wanted to switch to pre-paid contracts, same discussion again and that we would need to buy new phones from them. To make it quick - went to T-Mobile. They would actually accept our phones, BUT we got four new phones for nothing anyway! Two iphone 15 and two Galaxy S23. For free - no monthly payments! Furthermore Netflix, Apple TV+ etc on them as well. And the guy also gave me a T-Mobile home Wifi Set to try out. I did, it is working and now I am also paying 70 bucks less for Wifi (Good bye Cox!).