VantrueReviews of vantrue.com

Response from VantrueAug 6, 2026

We're very sorry to hear about your experience and sincerely apologize for the frustration you've encountered. We just checked our support inbox and noticed that your email was received today. It appears we haven't had the opportunity to assist you before your review was posted, so there may have been a misunderstanding. In any case, our customer support team has now replied to your email. Please check your inbox (and your spam/junk folder if you don't see it). We're committed to resolving the issue as quickly as possible and will do our best to make things right. Thank you for giving us the opportunity to assist you.

Response from VantrueJul 31, 2026

Thank you!

Response from VantrueJul 27, 2026

We’re sorry for the inconvenience and frustration you experienced. Due to the time difference, our support team responds to all emails within 12–24 hours. If you haven’t received a reply, please kindly check your spam/junk folder as well, since emails can sometimes be filtered there. We’d appreciate the chance to make things right. Please reach out to us again, and we’ll do our best to assist you.

Response from VantrueJul 22, 2026

Thank you!

Response from VantrueJul 20, 2026

Thank you for your support of Vantrue!

Response from VantrueJul 20, 2026

Thank you for your support of Vantrue!

Response from VantrueJul 20, 2026

We sincerely apologize for the inconvenience and understand your concerns. Since the items in your order were shipped from different warehouses, they were sent separately, which resulted in different delivery times. We have checked your order and found that the second package was delivered on July 13. If you haven’t received it yet, please don’t hesitate to reach out to our support team at [email protected], and we will be happy to help resolve this for you. Thank you very much for your patience and understanding.

Response from VantrueJul 23, 2026

We're sincerely sorry for the delay and completely understand your frustration. We know how disappointing it is to wait this long, especially after placing your order and looking forward to receiving your Pilot 2. We're happy to let you know that we've expedited your shipment, and according to the latest tracking information, your package is now expected to be delivered on July 23. We truly apologize for the delay and appreciate your patience and understanding. Thank you for giving us the opportunity to make this right, and we hope you'll enjoy your Pilot 2 once it arrives.