VantrueReviews of vantrue.com

Product quality

Bought the S1 Pro and have had it for a while now. I will say that this product is top-notch and has great image quality for the front and back. What I would like to speak about is the customer service that is a part of this company. I had an issue where the dash camera stopped powering up out of nowhere; after looking online and trying different options, I got ahold of customer service. They answered my email quickly and gave me more steps to try, and when we narrowed it down to being the car charger itself, they offered to send me a replacement even though I was about 2 months out of warranty. They did not send me packing or say sorry for your luck, they worked with me and made it right.

Customer Service is AMAZING! My husband bought the Pilot P2 and was so excited to get it installed. While "helping" him, I promptly broke one of the parts because I had no idea what I was doing. To my complete dismay, the part is not listed on the website due to being out of stock. But after contacting support, Kelly in the customer service department was able to track one down for me!!!!

I'm going to start with the support I received from Vantrue - after about a year of almost daily use, it would not power up. The light on the cig lighter power supply did not go on, but I tested the camera and it was fine. I did not expect much customer service (these days.. maybe some kind of AI thing and a dead end) but, Vantrue replied to my support email the next day and offered to replace the power supply if under warranty. It is not under warranty but it was great support from a real person and that is impressive. As for product install, quality and performance, it was a quick and easy install, getting familiar with the controls took a bit but it makes great recordings, with a lot of options. I am using mine in a court case after being rear ended by a semi trailer and having that footage absolutely shut down the trucker's defense! Great product, highly recommend for your safety.

Camera install was quick and easy. Image quality is good. Simple and easy to use.

Super Customer Service + N4S Pro Camera Unfortunately, my N4 broke down, but it took very good recordings. The exchange with the customer service was super nice and helpful! I bought the N4S Pro and am absolutely thrilled. Great recordings by day and night. I can highly recommend it. Malte

Got the Nexus 2X a couple of weeks ago and unfortunately ran into a video processing glitch. I contacted Vantrue support, sent them photos and diagnostic details, and they handled everything quickly. Because I'm an international buyer using a freight forwarder, I thought getting warranty help would be a headache, but the team was very understanding and dispatched a replacement right away. Excellent after-sales service—they definitely stand behind their products.

I've bought 2 Vantrue dash cam devices at this point and had great experiences with them. The customer service team has been responsive and helpful with all the random questions I've had. 10/10 recommend.