VantrueReviews of vantrue.com

Product quality

Bought the S1 Pro and have had it for a while now. I will say that this product is top-notch and has great image quality for the front and back. What I would like to speak about is the customer service that is a part of this company. I had an issue where the dash camera stopped powering up out of nowhere; after looking online and trying different options, I got ahold of customer service. They answered my email quickly and gave me more steps to try, and when we narrowed it down to being the car charger itself, they offered to send me a replacement even though I was about 2 months out of warranty. They did not send me packing or say sorry for your luck, they worked with me and made it right.

Customer Service is AMAZING! My husband bought the Pilot P2 and was so excited to get it installed. While "helping" him, I promptly broke one of the parts because I had no idea what I was doing. To my complete dismay, the part is not listed on the website due to being out of stock. But after contacting support, Kelly in the customer service department was able to track one down for me!!!!

I'm going to start with the support I received from Vantrue - after about a year of almost daily use, it would not power up. The light on the cig lighter power supply did not go on, but I tested the camera and it was fine. I did not expect much customer service (these days.. maybe some kind of AI thing and a dead end) but, Vantrue replied to my support email the next day and offered to replace the power supply if under warranty. It is not under warranty but it was great support from a real person and that is impressive. As for product install, quality and performance, it was a quick and easy install, getting familiar with the controls took a bit but it makes great recordings, with a lot of options. I am using mine in a court case after being rear ended by a semi trailer and having that footage absolutely shut down the trucker's defense! Great product, highly recommend for your safety.

Camera install was quick and easy. Image quality is good. Simple and easy to use.

Super Customer Service + N4S Pro Camera Unfortunately, my N4 broke down, but it took very good recordings. The exchange with the customer service was super nice and helpful! I bought the N4S Pro and am absolutely thrilled. Great recordings by day and night. I can highly recommend it. Malte

I purchased the Vantrue E1 Pro and its universal hardwire kit directly from Vantrue in June 2026. After approximately four months of use, the camera developed a physical defect, with the housing coming apart. Vantrue initially offered to replace the camera, but I was later told the E1 Pro had been discontinued and was no longer available. They ultimately agreed to refund the camera, which I appreciate. However, they refused to refund the $24.99 hardwire kit I purchased specifically for it. What made the experience more frustrating was that Vantrue emphasized that I wouldn’t need to ship the defective camera back, as though this were a special favor that should make the situation acceptable. While I appreciate not having to return a defective product, that doesn’t address the underlying problem: the camera failed after only four months, and Vantrue can no longer provide the original model as a replacement. I’m now left with an accessory purchased specifically for a camera that failed prematurely, and I’m expected to consider purchasing a different model I never intended to buy. I understand the hardwire kit itself isn’t defective, but I believe some flexibility and goodwill would have been reasonable under the circumstances. I’ve recommended Vantrue products to many close friends and family members in the past because I trusted the brand. I expected better product quality and a better warranty experience. Ultimately, Vantrue has lost a loyal customer over $25. Rather than make a small goodwill gesture that could have preserved my trust and future business, the company chose to stand firm over the cost of an accessory associated with a camera that failed prematurely. I appreciate the camera refund, but this experience has significantly damaged my confidence in Vantrue. I will not be purchasing its products moving forward, and I will no longer recommend the brand to friends and family. It’s disappointing that a company would risk losing a lifetime customer over such a small amount.

Got the Nexus 2X a couple of weeks ago and unfortunately ran into a video processing glitch. I contacted Vantrue support, sent them photos and diagnostic details, and they handled everything quickly. Because I'm an international buyer using a freight forwarder, I thought getting warranty help would be a headache, but the team was very understanding and dispatched a replacement right away. Excellent after-sales service—they definitely stand behind their products.