Jean Philippe S.
Total dissatisfaction
I needed to cancel the order and despite the assurance that the order was cancelled it was actually sent to me. Not to mention the fact that they never respond to your email in a timely fashion. Lastly, you cannot actually speak to a manager/supervisor because they are all in China (home base).
Response from VantrueJul 20, 2026
We sincerely apologize for the inconvenience and the unpleasant shopping experience you had. Due to the high volume of customer inquiries we receive, along with the time difference, our email responses may not always be immediate. However, we always aim to reply within 24 hours. For faster assistance, you are also welcome to contact our customer support team by phone during our business hours: Monday–Friday, 8:30 AM–4:30 PM (Pacific Time). Thank you for your feedback and understanding. We truly value your comments and will continue working to improve our service.