VantrueReviews of vantrue.com

Today, someone sideswiped the front end of my car while I was waiting to make a right turn, because he apparently couldn't wait for me to turn. I thought I caught the incident on camera. Well, I took it home to look for the footage. The camera recorded just about everything EXCEPT the incident in question. The dash cam was on, but for some reason, it didn't record it. Furthermore, the time stamp is wrong. Despite the fact that I set it to the correct date and time, the dash cam somehow always changes it on me to the incorrect date and time. Why is that? So now if I want to look for any footage, I have to guess where it is, because the time stamp is wrong, even though I know for a fact that I set it correctly, especially when we switched to Daylight Saving Time. The product is clearly defective.

Vantrue ultimately resolved my issue and issued a full refund for the missing microSD card, and the refund has now reached my account. Although the process took longer and required more communication than I expected, I appreciate that their customer service team continued working on the issue and eventually provided a satisfactory resolution. I believe it is only fair to update my review now that the company has made things right. Thank you to Kitty and the Vantrue customer service team for following up and resolving the matter.

Had first dashcam for Nexus 4 pro, broken after 8 months of usage, just like that switched off and never turned back on, (took me a bit of time to install it so warranty is probably already expired), my next choice is N4 pro S because I was very happy with quality of video at previous one so decided to give it another shot, but packaging and condition of product looks already promising, whole package and original box are properly broken and looks like someone smashed it with something heavy so one side of box is complotely ripped of. Surprisly dashcam is still turning on and seems to be working, even tho that looks like package meet quite heavy impact, will see how long will take that one to be gone. From customer view packaging nearly 350£ order into a paper bag which normal people use to package bread at Lidl is just spit on customer face. Besides quality of N4 pro was great so hopefully won't regret that choice.

Fiable et efficace

Amazing product! Planing to upgrade from E1pro to E2pro!

Extremely disappointing customer service experience\. Approximately six to eight weeks ago, I contacted the company regarding an advertised Pilot 2 Thermal with four channels for $350\. I provided proof of the advertisement and requested that the advertised price be honored\. I was told that a representative named Lily would contact me regarding the matter\. That was approximately five weeks ago, and I am still waiting for that promised call\. Unfortunately, the lack of follow\-up and communication has been very frustrating\. Based on my experience, I would be hesitant to purchase this product or recommend the company to others\. Customers should receive better communication, follow\-through, and customer service\.

I was looking for a camera to record my vacation trip. I decided to go with a dash cam instead of an action cam. I studied the specifications of the various manufacturers and read reviews and comparisons. I ended up choosing the Vantrue Element 1 Pro. Since I wanted a suction cup mount—which was only available on the Vantrue website—I ordered it through the official online store. I lost track of time while researching the products, and since I had a fixed deadline for when I wanted to use the camera, I overlooked the possibility of a longer shipping time from overseas. I’m living in Austria. I contacted the customer service help desk by email and received a reply within 12 hours stating that delivery would take 5–9 days. I asked them to ship my order as a priority. They promised me they would do it that way. In fact, I received the camera in 6 days, even though a weekend fell in between. I can only say that the support team is friendly and professional. Installing and configuring the dashcam is easy and well explained in the user manual. I've already taken it for a few test drives and am impressed by the video quality. The camera itself also makes a very good impression. All in all, I highly recommend the Vantrue E1 Pro. I’m very satisfied with the customer service and would love to see this level of customer focus at every company. Best regards Peter

Will be returning, checkout made it seem like it came with a 256gb memory card, was shown in image but not included.