VantrueReviews of vantrue.com

Response from VantrueSep 22, 2026

We're sorry to hear about the mount issue and the delay in getting back to you. It's possible there was a system glitch and your reply didn't come through on our end. Could you please reach out to us again at [email protected] with your order information? We'll make sure your case gets handled right away. Apologies for the inconvenience.

Response from VantrueAug 18, 2026

We're very sorry to hear about this experience. It's possible the packaging was damaged during transit, and we completely understand how disappointing it must be to receive an order in this condition. Please contact our Support team with your order details and photos of the damaged packaging. We'd be happy to help find a solution and, if needed, arrange a replacement for you. We're glad to hear the N4 Pro S is stil working, and we sincerely hope it provides you with the reliable performance you expect from Vantrue.

Response from VantrueApr 14, 2026

Sorry for the confusion and inconvenience caused. The return address provided by our support team is indeed our U.S. warehouse. The name you see is the warehouse manager responsible for receiving and processing returns, not a personal address, so your package will be handled properly. please don’t worry.

Response from VantrueApr 13, 2026

Hi Peter, We’re really sorry for the inconvenience caused and for the frustration with your delivery experience. We understand how concerning it must have been to see the package marked as delivered but not receive it. Your feedback about our response is truly appreciated, and we apologize that it didn’t provide the reassurance or support you expected. We’ll share this case with our support team to improve how we handle similar situations in the future. If you encounter any issues again, please don’t hesitate to reach out and we’ll do our best to assist you more effectively. Thank you for your understanding and for choosing Vantrue.

Response from VantrueFeb 20, 2026

We’re very sorry the shipping speed did not meet your expectations. Our standard shipping time is 5–7 business days. After reviewing your order, we see it was delivered within 6 days, which is within our normal delivery timeframe. We understand timely delivery is important and truly appreciate your feedback.

Response from VantrueFeb 20, 2026

Thank you for your feedback! We’re glad you’re enjoying the camera. We’re sorry to hear the SD card purchase process was inconvenient. You can purchase compatible SD cards directly from our website, and they’re also available as optional accessories on the camera product page for easier selection. We appreciate your support and feedback!

Response from VantrueJan 15, 2026

We’re very sorry for the inconvenience. We did make an upgrade to the N4 previously, so there may be two different versions of the rear cable. The charging cable and car charger are compatible with both versions. If both of your N4 cameras are the same version, it’s possible that your old N4 isn’t actually broken and there may just be an issue with the cable or mount. Our customer support team has already reached out to help you troubleshoot this issue. Please check your email for their message.

Response from VantrueJan 12, 2026

We’re sorry to hear about the connection delay. This is certainly not the experience we want for our users. Please contact our support team via [email protected] with your camera model and phone details so we can help troubleshoot the issue.