VantrueReviews of vantrue.com

Response from VantrueOct 16, 2026

We sincerely apologize for the inconvenience and frustration this experience has caused. As your order was placed during the National Day holiday, it took a little longer than usual to ship. Your order was shipped on October 9, and the tracking information indicates that it was delivered on October 12. May we kindly ask you to confirm whether you’ve received your package? We’re also very sorry that you had difficulty reaching our customer support team. Our support email system experienced a technical issue, which has now been resolved. We would truly appreciate the opportunity to assist you further. If your package hasn’t arrived or you need any additional help, please feel free to contact us at [email protected] . Our team will be happy to look into the matter and work with you toward a satisfactory resolution. Thank you for choosing Vantrue and for giving us the opportunity to address your concerns. We sincerely appreciate your patience and support.

Response from VantrueOct 12, 2026

We’re sorry to hear about your experience. All our products come with an 18-month warranty, and we’d like to help. Please contact us at [email protected] so our support team can look into this and assist you. Thank you for giving Vantrue a try!

Response from VantrueSep 17, 2026

We’re very sorry that the product didn’t meet your expectations. We understand how frustrating it can be when the features you expected aren’t available. Just to clarify, the Vantrue N4 does not support Wi-Fi or smartphone connectivity. We do offer other models, such as the E Series, N4 Pro, N4S, and N4 Pro S, which support Wi-Fi and phone connectivity. We’d also like to make this right for you. Vantrue offers a 30-day hassle-free return and exchange policy. Please feel free to contact our support team at [email protected], and we’ll be happy to help you with the available options.

Response from VantrueSep 14, 2026

We’re sorry to hear that you had a disappointing experience with our support. Our customer service team has already reached out to you and is working to help resolve the issue. We appreciate your patience and hope we can make things right.

Response from VantrueSep 11, 2026

We’re sorry to hear about your experience. Our customer service team has already reached out to you and is working with you to resolve the issue. We hope we can get this sorted out for you as soon as possible. Thank you for your patience and understanding.

Response from VantrueSep 8, 2026

Thank you for your feedback. First of all, we sincerely apologize for the lengthy exchange process and the fact that our customer service experience did not meet your expectations. This was indeed a mistake on our part, causing you considerable inconvenience, and we understand your disappointment and dissatisfaction. To resolve your issue as quickly as possible, please provide your order number and email address. We will contact you as soon as possible to compensate you for this unpleasant shopping experience.

Response from VantrueSep 8, 2026

We’re very sorry to hear about the issue with your N2 Pro and, especially, that you didn’t receive a response from our customer service. This is certainly not the experience we want our customers to have. Could you please contact us again at [email protected]? We’ve checked our support inbox but unfortunately couldn’t locate your previous emails, so there may have been an issue with the email delivery. Alternatively, if you’re comfortable sharing the email address you used to contact us, please let us know. We’ll look into this and make sure your case is followed up properly. We sincerely apologize for the frustration and hope you’ll give us the opportunity to make this right.