Vance P.
Took awhile for my scooter to come but…
Took awhile for my scooter to come but it was well worth the wait it's a great ride around the neighborhood.

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Vance P.
Took awhile for my scooter to come but it was well worth the wait it's a great ride around the neighborhood.
Robert W.
I had multiple problems with billing and the scooter itself with not much or any help from there customer service when I tried to get help.
Response from Unagi ScootersDec 16, 2025
Hey Robert, We’re sorry to hear about your experience and appreciate your feedback. We take billing and product concerns seriously and are always working to improve our service. While we understand that your subscription has now been canceled, we would be happy to review your experience and assist you should you choose to rent our scooters again.
Vishal
Delivery was super late. The shock absorbers suck. Wouldn’t recommend.
Response from Unagi ScootersDec 16, 2025
Hello Vishal, Thank you for sharing your experience, and I am sorry to hear about the delay and the issues you have experienced with your scooter. This occurred as we are currently working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. I had a look at your account, and you have already been provided with a credit, which has been applied to your December invoice. Regarding any other issues you may be experiencing with the scooter, please do not hesitate to reach out to our customer support team — we are more than happy to work with you to resolve them. We truly value your feedback and will continue striving to improve our products and service. Best regards,
Stark
It’s frustrating that I had to wait over 3 weeks for my scooter and no communication from customer service for when it would arrive. And then I was billed for the monthly subscription after having the bike for only a week.
Response from Unagi ScootersDec 16, 2025
Hello Alex, Thank you for sharing your feedback and for your patience. We apologize for the delay; a recent increase in demand has temporarily affected our processing and shipping times. A credit was applied to your November invoice to compensate for the lost subscription time. While shipping delays can occur, we make sure customers are never charged for the days their scooter is unavailable, ensuring accurate billing. We’re also actively working on improvements to prevent similar issues in the future. If you’d like to discuss anything further, please don’t hesitate to reach out. We’ll do our best to make things right.
Marc D.
The Unagi scooter makes every ride feel smooth, stylish, and effortless. Its sleek design and responsive handling turn a daily commute into something to look forward to. Light, powerful, and fun—it’s the perfect blend of performance and convenience.
Rex B.
First and foremost it took nearly a month for me to receive my order however, customer service here went above and beyond to not only get on top of the issue but also gave me a warm welcome into the Unagi Family! As for an individual such as myself, for individuals having financial troubles on trying to get a car or if you live in the city/ urban areas and rideshares are costing you a fortune monthly or weekly, then this future commuter is right for you and should be an option in your near future, not only is this very affordable no matter what your credit score line is, but it is also due to the fact it can get you from point A to point B, even all the way to point Z, depending on the mileage and areas you commute that is, as for me I work about six and a half miles away from home in a high desert area of california, Southern California rideshare services can be as much as a hassle as the traffic itself, however this "future commuter" as I love to call these escooters, has already saved me a couple of hundred dollars this month on rideshares as well as saving time commuting from point A to point B, this is not only perfect for college students that are trying to get around their campus, but also for the average Joe or glorious gal that is trying to simply commute across town to get to work or even a simple appointment or errands etc. anyone who has ever thought about jumping into the world of Escooters I suggest that you go big and dive Right in to what the critics have called "The Tesla of Escooters." And not only give do you not give family a chance, but give yourself the chance and the opportunity to change your life and daily routine by adopting one of these awesome babies into your lifestyle. - Rex
Haritha G.
It took a long time for the package to arrive, and the box was completely scuffed up with screws falling out. The scooter is not comfortable to ride; you can feel every tiny bump in the road or joint between pavement sections. No matter how tight I make the screws, they loosen while I am riding the scooter. It is very heavy to carry around and not convenient to hold for long periods of time.
Jacob J.
The best scooter I ever had and cheap thx guys