Joel A.
Extremely Disappointed with Unagi…
Extremely Disappointed with Unagi All-Access – Substandard Quality and No Support I’ve been trying to resolve issues with my Unagi All-Access subscription for nearly a month, and the experience has been incredibly frustrating. When I first signed up, my initial scooter was significantly delayed. When it finally arrived, it wasn't the color I ordered, and the unit was clearly used—it arrived with scratched paint, a damaged display, and worn-out wheels. It also makes a loud, concerning brushing sound while riding. I’ve been in contact with their support team since June 19, 2026, to get a replacement, but as of July 16, I still haven't received a tracking number or a firm timeline for when I’ll have a functional scooter. I rely on this for my daily commute, and the lack of communication and empty promises have been unacceptable. On top of the hardware issues, I have been unable to access my account portal to manage my subscription or even view my referral code; I’m stuck in a loop with an AI chatbot that doesn't solve the problem. I am very disappointed with the level of service and the product quality provided by Unagi. If you are considering the All-Access program, I would strongly urge you to look elsewhere. Too bad...the scooter is pretty great on its own.
Response from Unagi ScootersOct 2, 2026
Hi Joel, We’re sorry for the frustration you experienced and appreciate you giving us the opportunity to resolve this. At the time, we were experiencing unforeseen shipping delays, which unfortunately contributed to the longer-than-expected replacement timeline. We also recognize your concerns around communication and the support bot. The bot is intended to make support more accessible, and we’re actively working to improve its ability to handle customer requests and connect customers with the right support when needed. Since your review was posted, our team has worked with you directly, and we’re glad that you have now received your replacement scooter. We’ve also applied credits to your account for the time you were without a working scooter. We appreciate your patience while we worked to get this resolved and hope your replacement provides the experience you originally expected from Unagi.