Unagi ScootersReviews of unagiscooters.com

It was very easy to get started. Once the scooter arrived, set up was simple and everything I needed was included.

I am satisfied with the service provider

I kinda have a lot to say here, I’ve been with them since the model before voyager. Do they live up to their hype? I think they’re a great company and I love what they’re doing with the micro transport space. It’s niche but it’s still a deserving space nonetheless. I think they could do better on support and warehouse management but I have no idea of the constraints they’re working under. My thought as they are a transportation system that they would be outfitted a lot better than they seem they are currently. The device for what it is, remarkable. For it to be as small as it is and fight traffic like it sometimes can is just amazing. This lil unit means freedom for me. It’s an essential part of my day. That doesn’t go to say it without flaws, 1 of which that made me take a break. The rod or stem had come loose letting the wheel move freely, this caused an accident I believe. That’s my biggest complaint. Secondary complains are the charger needs to be sturdier or placed somewhere that’s not a focal point and the scooter can fall on. The scooter actually goes 18 not 20 but I’m okish with that they just need to be honest in their advertising and programming. Of course I wish the batter went on longer but me being a fat individual, it is what it is. I know in time things will come up in that area. My current scoot has a squeal, gotta take care of that here soon. All in all not too bad for something that gets me around 95% of the time. I think my largest complaint really is the customer service is very slow, that’s like a car dealer taking their time to get back to you and I mean like weeks ar a time and a month to get a scooter. Improve on that and they’re perfect.

Besides the charger now working, the scooter and app were very easy to use. I was surprised at how much I felt the bumps while riding - not as smooth as expected. However, the overall experience with customer service and using the scooter has been very positive.

Shipping was slow but customer service responded quickly and made it right. My scooter arrived a be little beat up (which I didn’t expect) but runs fine. All in all I’m happy with the rental and am getting a lot of use out of it.

I've had a wonderful time with the scooter in my first 60 miles on the SF North Beach hills! My only issue is that the color I got was the wrong one. I ordered 'Cobalt' and received 'Latte', but it reminds me of Vegeta's Saiyan armor, so it's alright.

I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, stone or rock on the street or road you can feel it very hard in your hands, arms and legs. For anything else like speed, hill climbing, power is very good.

Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient with Unagi's support; they know what they’re doing and deliver on quality. Highly recommended for short commutes, flat cement or street surfaces and for agility.