Unagi ScootersReviews of unagiscooters.com

Scooter is in poor shape. Wires pop out and doesn’t do well with puddles

My first mistake was to buy a refurbished one. It was garbage and the wheels had so little grip I could barely ride it. Customer service/support has been mediocre at best. They told me I couldn’t exchange for a new one (and pay the difference) but I could send it back for another refurbished model. Then they delayed the replacement one because they said they were waiting to see if I could just pay the difference for a new one! Even after they said I couldn’t! Then when they promised me the best replacement refurbished one available when I finally got it, it was worse than the first one (although at least the tires had grip)! And they even said at that point replacement tires were available but they never mentioned it until today. I would have totally taken that option. AI support was total garbage but human support was lacking as well. It’s a decent scooter and I need the portability and it checks that box along with weight. If not for that not sure it’s worth buying. But I guess that’s their niche - lightweight (ish) and packable. But it’s still huge and awkward in the bag, so not sure it’s worth it for anyone who doesn’t have that as their top priority.

Extremely Disappointed with Unagi All-Access – Substandard Quality and No Support ​I’ve been trying to resolve issues with my Unagi All-Access subscription for nearly a month, and the experience has been incredibly frustrating. ​When I first signed up, my initial scooter was significantly delayed. When it finally arrived, it wasn't the color I ordered, and the unit was clearly used—it arrived with scratched paint, a damaged display, and worn-out wheels. It also makes a loud, concerning brushing sound while riding. ​I’ve been in contact with their support team since June 19, 2026, to get a replacement, but as of July 16, I still haven't received a tracking number or a firm timeline for when I’ll have a functional scooter. I rely on this for my daily commute, and the lack of communication and empty promises have been unacceptable. ​On top of the hardware issues, I have been unable to access my account portal to manage my subscription or even view my referral code; I’m stuck in a loop with an AI chatbot that doesn't solve the problem. ​I am very disappointed with the level of service and the product quality provided by Unagi. If you are considering the All-Access program, I would strongly urge you to look elsewhere. Too bad...the scooter is pretty great on its own.

It is impressive that this organization can remain in business with such horrid operations and customer service. I ordered a 3-month rental. Once the scooter arrived (a monthlong ordeal), the experience was nice. However, the website stated that it would take them 7 days from the order date to ship the scooter. It took over a month for the scooter to arrive. Despite numerous attempts to speak to a human or get a meaningful response from the AI bot I was left in limbo for weeks. The whole purpose of the rental was to use it as a last-mile solution between home and my area’s public transportation during the hot summer months. The delay in receiving the scooter ate into ⅓ of the use case, and left a bad taste in my mouth before the first ride. The scooter itself has been good. Though trying to carry it on public transportation has proved more cumbersome than I anticipated.

It took a long time for the package to arrive, and the box was completely scuffed up with screws falling out. The scooter is not comfortable to ride; you can feel every tiny bump in the road or joint between pavement sections. No matter how tight I make the screws, they loosen while I am riding the scooter. It is very heavy to carry around and not convenient to hold for long periods of time.

Waited over two weeks for the scooter, when arrived, the scooter’s battery life was only 12 miles when its advertised as 25 miles. They are sending a replacement but just frustrating I would be given a scooter with half the battery life I paid for

Took too long to receive

The beeping when you try to connect it