Unagi ScootersReviews of unagiscooters.com

Response from Unagi ScootersSep 30, 2026

Hello Charlene, Thank you for sharing your experience with us. We are sorry that your time with Unagi did not work out as you had hoped. We recognize that the delays and inconsistent communication around your order made the experience frustrating, and we appreciate you sharing where we can improve. Your feedback has been shared with our team and helps us continue improving our processes. We understand that you have since cancelled your subscription, and while we are sorry to see you go, we truly appreciate you giving Unagi a try. We would love the opportunity to have you back in the future and provide you with a better experience. Best regards,

Response from Unagi ScootersOct 1, 2026

Hello C W, We’re sorry to hear that your experience did not meet your expectations, and we understand your frustration. We appreciate you taking the time to share your feedback with us. We always want our customers to have a smooth experience from the moment they place their order, and we recognize that there are times when we can do better. Your feedback is valuable to us and helps us identify where we can improve our processes and communication. We’d appreciate the opportunity to review your order and address your concerns directly. Please reach out to our support team with your order information so we can look into what happened and assist you further. Best,

Response from Unagi ScootersSep 30, 2026

Hello Alexandra, Thank you for sharing your feedback. We’re glad to hear our Customer Service team has been kind and responsive throughout your experience. We’re sorry for the delays and inconvenience you experienced. We were dealing with some unforeseen shipment delays, and we understand how frustrating that can be. We have added credits to your account for the delays caused, and we also arranged for a replacement scooter to be sent once we learned that the one you received was having technical issues. We understand that this has been a frustrating experience, especially given that your first experience with Unagi in 2024 was a positive one. We appreciate your patience while we’ve worked through these issues, and we’re sorry that this experience has not been what you expected. Kind Regards,

Response from Unagi ScootersJun 15, 2026

Hi Philip, Thank you for your feedback. We understand your frustration and apologise for the delay with your scooter. Upon checking your case, we can confirm that your order was cancelled and a full refund was issued on May 26th, as requested. We understand this was not the experience you expected, especially after waiting for your order, and we apologise for the inconvenience caused. As a gesture of goodwill, we’d be happy to offer you one free month if you decide to give us another chance in the future. Please contact our customer service team and reference this response, and we’ll be happy to help.

Response from Unagi ScootersJun 15, 2026

Hi Margaret, Thank you for sharing your feedback and for your patience. We sincerely apologize for the delay. We can confirm that the promotion has been applied to your account, ensuring that you receive the full benefit of the two free months offered. We're actively working on improvements to help prevent similar delays in the future, and we appreciate your understanding. Please feel free to contact our customer service team if you have any questions.

Response from Unagi ScootersJun 12, 2026

Hello Rythwik, Thank you for taking the time to share your feedback with us. We're sorry to hear that your scooter was not working and that the replacement did not arrive when you needed it. Providing a reliable service and a smooth customer experience is very important to us. Please accept our apologies for the inconvenience this has caused. Your feedback is incredibly valuable, and we have shared your comments with our team so we can continue improving our service and support. We also checked your account, and it shows that your subscription has now been canceled. If you ever decide to give us another try in the future, we’d be happy to offer your first month free—just reach out to our customer support team and reference this correspondence.