Unagi ScootersReviews of unagiscooters.com

Scooter is in poor shape. Wires pop out and doesn’t do well with puddles

It was very easy to get started. Once the scooter arrived, set up was simple and everything I needed was included.

Great Scooter and customer service is extremely helpful 👏

The scooter arrived dirty and with a loose stem. It keeps dropping speed to 1 from3 and you can’t change the speed without stopping and using a phone. No instructions in the box.

Great product and their customer service team were very responsive and helpful.

My first mistake was to buy a refurbished one. It was garbage and the wheels had so little grip I could barely ride it. Customer service/support has been mediocre at best. They told me I couldn’t exchange for a new one (and pay the difference) but I could send it back for another refurbished model. Then they delayed the replacement one because they said they were waiting to see if I could just pay the difference for a new one! Even after they said I couldn’t! Then when they promised me the best replacement refurbished one available when I finally got it, it was worse than the first one (although at least the tires had grip)! And they even said at that point replacement tires were available but they never mentioned it until today. I would have totally taken that option. AI support was total garbage but human support was lacking as well. It’s a decent scooter and I need the portability and it checks that box along with weight. If not for that not sure it’s worth buying. But I guess that’s their niche - lightweight (ish) and packable. But it’s still huge and awkward in the bag, so not sure it’s worth it for anyone who doesn’t have that as their top priority.

All purchase process From the placing order to the delivery arrival went very smoothly.

Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer this because it takes over a month to even receive the scooter. When asking about timelines was continuously told it would ship shortly - though that was not the case. at a month they said it would ship and even issued a shipping label, but it didnt get to to Fed ex until late friday evening. The final straw was it saying it had a max top speed that was only available if you do a weird combo of holding down a bunch a of levers and then pressing a button 10 or 11 times, each time you start the scooter. What a crazy fraudulent experience.