Unagi ScootersReviews of unagiscooters.com

The scooter arrived dirty and with a loose stem. It keeps dropping speed to 1 from3 and you can’t change the speed without stopping and using a phone. No instructions in the box.

It’s took 5 weeks to revive the scooter. I have had on going issues with the scooter. It keeps powering down. It’s a great scooter though I do like it .

The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience

The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily. I couldn't even tell it was charging at all. Thought I had to send it back to get replaced after waiting a month just for them to ship it. I also don't like that it feels a little flimsy and the wheels feel cheap when you ride but at least it gets the job done.

The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for my stolen bike and I was without transit the entire time. Something that weighed into my choice to try Unagi is the alleged “ease and speed” of replacement if anything breaks. If a month for delivery is the normal standard of service, this is simply not as advertised. Sometimes CX answered my emails, sometimes they didn’t. They did ensure I got the full free trial I was promised, and the carry case, but it takes some repetition to get all questions answered. I’m not convinced on the scooter itself. It’s an exceptionally bumpy ride so we’ll see how I fare.

Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the city and go around so I have enough battery life to make it home. It's not easy to find charging spots in the city. Not sure if I will continue subscribing until a better a resolve.

It took about 2weeks to receive the scooter. I know they don't ship out during the holidays, but they dropped the scooter off before Memorial Day, but the scooter was shipped out until the Wednesday after Memorial Day! I order a Black Scooter, and they sent me a green one. The scooter is ok, but I probably won't have it long term because I'm desperately in search of a car.

Shipping process was horrible. Took 3 weeks to receive it and didn't even get updates for the first 2 weeks. Scooter I received was cosmetically not in good shape. Many many scratches cracks on the side and rear bumper was broken. I understand with the membership program I don't get a brand new one but this was in bad shape